Hi Dave,
Sorry to use the forum in an attempt to contact you but I wonder whether you could spare 5 minutes to look through my existing support ticket (39165972). This is a fairly long ticket and the information towards the end is obviously of more importance to me now (the history of this may be interesting to you?)
I look forward to any response / comment with regard to whether this seems in line with other peoples FTTC experience.
Many thanks,
Tim.