cancel
Showing results for 
Search instead for 
Did you mean: 

FTTC Problem with modem

Kevin
Rising Star
Posts: 148
Thanks: 11
Registered: 12-10-2007

FTTC Problem with modem

I think the BT Openreach modem is overheating. It's ok when I first turn it on, it connects and works fine. But after about 5 or 10 mins it loses connection and the DSL light goes off. It flashes the DSL as it reconnects, but then about 20 0r 30 seconds it loses connection again. How easy will it be to get another one to try.
Would I be best opening up a ticket for it?
Kevin.
11 REPLIES
Kevin
Rising Star
Posts: 148
Thanks: 11
Registered: 12-10-2007

Re: FTTC Problem with modem

Now phoned support line and they are getting the trials team to contact me re a replacement modem.
Kevin.
Kevin
Rising Star
Posts: 148
Thanks: 11
Registered: 12-10-2007

Re: FTTC Problem with modem

Can anyone from PN give me an indication of when the new modem will be sent?
I'm still only able to connect for 10 mins before the modem gives up and just constantly loses sync and never really gets sync back.
Kevin.
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: FTTC Problem with modem

This is going to involve an engineer visit to replace the modem.
If not already on the ticket, have you supplied general availability?
Engineers will be Monday to Friday, 0800 to 1300 and 1300 to 1800.
Kevin
Rising Star
Posts: 148
Thanks: 11
Registered: 12-10-2007

Re: FTTC Problem with modem

I know it's short notice, but I can do tomorrow Thurs 2nd afternoon. What's the likelyhood of that being possible?
Kevin.
prichardson
Grafter
Posts: 1,503
Registered: 05-04-2007

Re: FTTC Problem with modem

Possible and impossible in equal measure.
If you can update the ticket with that, I will see what can be done
Kevin
Rising Star
Posts: 148
Thanks: 11
Registered: 12-10-2007

Re: FTTC Problem with modem

Ok, I've done that, plus put an alternative of Tues 8th in the morning.
Thanks.
Kevin.
Kevin
Rising Star
Posts: 148
Thanks: 11
Registered: 12-10-2007

Re: FTTC Problem with modem

The man from BT has been and swapped the modem and all is working great again. Grin
However.....  the new one feels just as hot and the smell from inside doesn't fill me with confidence! Cry
But we'll see, at least I know how to keep it going, just have to buy a quieter fan or I'll go deaf.
Kevin.
daveplus
Grafter
Posts: 96
Thanks: 5
Registered: 25-08-2010

Re: FTTC Problem with modem

Quote from: Kevin
... the new one feels just as hot and the smell from inside doesn't fill me with confidence!

Kevin
Is your modem the Echolife HG612? MIne just gets warm and no smell.
Dave
knowdice
Grafter
Posts: 328
Registered: 25-04-2008

Re: FTTC Problem with modem

Same here for my HG612 - just warm...
Kevin
Rising Star
Posts: 148
Thanks: 11
Registered: 12-10-2007

Re: FTTC Problem with modem

Yes, it's the Echolife modem.
Smell is not as bad as it was, but still too hot for my liking......
Kevin.
daveplus
Grafter
Posts: 96
Thanks: 5
Registered: 25-08-2010

Re: FTTC Problem with modem

Quote from: Kevin
Yes, it's the Echolife modem.
Smell is not as bad as it was, but still too hot for my liking......

Mounting it on the wall to improve the ventilation should help. I haven't got round to that yet but I've only had it for 4 months Smiley
Dave