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FTTC Installed - Profile Query

coachdriver
Grafter
Posts: 32
Registered: 07-04-2011

FTTC Installed - Profile Query

Hi, been connected this morning. I have replied too the open ticket #40744272 to get my pofile updated for the increased speeds.
Just run a BT SpeedCheck
IP Profile - 38717
Upstream Rate IP Profile - 2000
At present, I am getting 12768 / 1505 kbps.

Now the upload has increased a bit from 1000 kbps but my download is as before from ADSL. Hopefully your change will see the download increase.
However, why is my upload profile 2000 kbps ? I understood everybody on the trial is on 10000 kbps ?
Thanks
Tim
13 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: FTTC Installed - Profile Query

HI alanscoachdriver,
I've done that for you now. You should see the increase shortly.
Jojo Smiley
coachdriver
Grafter
Posts: 32
Registered: 07-04-2011

Re: FTTC Installed - Profile Query

Thanks, now getting 37mbps - so very happy with that.  Smiley
But the download is sill capped at 2mbps.
This post from Bob Pullen refers to 10mbps for the trial. http://community.plus.net/forum/index.php/topic,94838.msg797562.html#msg797562
Can this please be investigated.
Many Thanks
Tim
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: FTTC Installed - Profile Query

Hi Tim,
Just checked your account and everything is correctly set for fibre speeds so we must be looking at a different problem. Can you try a test here: http://www.speedtester.bt.com/
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
coachdriver
Grafter
Posts: 32
Registered: 07-04-2011

Re: FTTC Installed - Profile Query

OK, just did this and 2000kbps max speed possible as before.
I've attached a screenshot.
So what is configured incorrectly ?
Tim
mozman
Newbie
Posts: 6
Registered: 08-04-2011

Re: FTTC Installed - Profile Query

Just to let you know plus net have put a company policy that max upload now is 2 meg instead of the 10 meg promised.
Funny how the plusnet staff have not be honest with you and said so.
([removed] - CSC Analyst
5:35pm, Friday 8 Apr 2011
Dear Mr Morris,
Thank you for getting back to us. I can confirm that we have a company wide cap of 2 meg on upstream connections. This is to ensure that downstream does not suffer. We are unable to uncap the upstream rate. )
[Moderator's note by Barry Zubel: Rep name removed as per the Forum Rules]
coachdriver
Grafter
Posts: 32
Registered: 07-04-2011

Re: FTTC Installed - Profile Query

I understand what is proposed for the full rollout of being limited to 2mbps.  The explanation they have given you, stating that downstream does not suffer is twadle in my opinion. I think that member of staff is getting things confused with ADSL.
One of the main reasons I chose plusnet over other providers was the knowledge I could get 10mbps upload.
The note from Bob Pullen just a few days ago stated those on the trial would get 10mbps.  http://community.plus.net....msg797562.html#msg797562 He was encouraging people to get on the trial to ensure they got the 10mbps upload !
I hope it is just crossed wires at their end and this will get resolved shortly.
Tim
phil4
Grafter
Posts: 244
Registered: 13-12-2007

Re: FTTC Installed - Profile Query

Quote from: mozman
([removed] - CSC Analyst
5:35pm, Friday 8 Apr 2011
Dear Mr Morris,
Thank you for getting back to us. I can confirm that we have a company wide cap of 2 meg on upstream connections. This is to ensure that downstream does not suffer. We are unable to uncap the upstream rate. )

I'm with alan (hope its ok to call him that).
CSC seem to be a little poorly informed about the FTTC trial, or at least were when I phoned on Wednesday, and was told that the trial was closed, and that I'd have to wait for the product launch.
Thankfully with a little help from Bob, that's now sorted, and the trial is on the way for install.
I suspect that [removed] is talking about the 19th April launch product as opposed to the trial, but by the same token, I doubt he'll help you out with getting 10Mb upload.
That said, I may be wrong... I hope not though.
[Moderator's note by Barry Zubel: Rep name removed as per the Forum Rules]
Community Veteran
Posts: 1,411
Thanks: 4
Registered: 29-01-2009

Re: FTTC Installed - Profile Query

I'm wondering if I should get my ticket checked too. It's one reason I went for the trial...
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
mozman
Newbie
Posts: 6
Registered: 08-04-2011

Re: FTTC Installed - Profile Query

Keep me informed on how you get on.
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: FTTC Installed - Profile Query

Quote
CSC seem to be a little poorly informed about the FTTC trial

Thanks for highlighting that, I'll make sure this is addressed.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
coachdriver
Grafter
Posts: 32
Registered: 07-04-2011

Re: FTTC Installed - Profile Query

Well it seems as though my upload profile was changed to 10000 and I did a speedtest this morning and got 8mbps.  Smiley
But tonight I'm only getting 1.6mbps again, so I do not understand this.  Sad
I've added this detail to my support request.
johnboy999
Dabbler
Posts: 10
Registered: 13-04-2011

Re: FTTC Installed - Profile Query

I think CSR training needs to be sorted out for this - I have just had a few days of wondering were my upload speed is, waiting for profile to be sorted out, then wondering if it was just the profile settling down, opening a ticket, chasing the ticket a couple of times, being told it was being pushed over to the FTTC provisioning team.
Then I do a BT speedtest and guess what - it is capped at 2mb.
Any chance of someone from CS picking this up? Its ticket #41673171
ta
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: FTTC Installed - Profile Query

Hi johnboy999,
I'll see if I can get someone to pick this up for you.
Jojo Smiley