Hi BT are working on my FTTC fault. They want me to test the line without a router to rule out a router issue which I can do. But are BT aware that we are all not using the standard Thomson? Also it mentions on my ticket that a bridge case is open currently in association with this fault. Do you know what that means? Finally it refers to the fault going into AA - any ideas what that is? thanks
Hi, From the BT point of view I don't think they know what routers people use (and it shouldn't really matter). We've got at least 20 or 30 odd different routers in use by our customers. I think the bridge case is because they've had some problems running some of the diagnostic tests, I wouldn't worry about that. AA means awaiting appointment so once you've tested with the PC they'll want to book an engineer I think.