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FTTC - Engineer just left - can my IP profile be updated please

livetag
Newbie
Posts: 6
Registered: 08-02-2011

FTTC - Engineer just left - can my IP profile be updated please

The BT engineer just left after doing the FTTC install. All went smoothly but it seems my IP profile has not been updated yet, I see the following on the plus.net site.
Phone exchange:
   FALLINGS PARK
Estimated line speed:
   5Mb (This may vary between 5.5Mb and 12Mb) - Checked on 2011-01-07 18:10:48
Current line speed:
   11 Mb
Many thanks
Eric
Managed to get a BT Speedtest done eventually showing the following

FAQ
Results Image not loaded
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
Download Speed
8677 Kbps

0 Kbps 27907 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 8677 Kbps
For your connection, the acceptable range of speedsis 12000-27907 Kbps .
Additional Information:
IP Profile for your line is -27907 Kbps
2. Upstream Test: -provides background information.
Upload Speed
7709 Kbps

0 Kbps 10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 7709 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
6 REPLIES
livetag
Newbie
Posts: 6
Registered: 08-02-2011

Re: FTTC - Engineer just left - can my IP profile be updated please

Done another BT speedtest today and the following resulted
Test1 comprises of two tests
1. Best Effort Test: -provides background information.
  Download Speed
  2981 Kbps
   
0 Kbps   28129 Kbps
Max Achievable Speed
> Download speedachieved during the test was - 2981 Kbps
For your connection, the acceptable range of speedsis 12000-28129 Kbps .
Additional Information:
IP Profile for your line is -28129 Kbps
2. Upstream Test: -provides background information.
  Upload Speed
  3387 Kbps
   
0 Kbps   10000 Kbps
Max Achievable Speed
>Upload speed achieved during the test was - 3387 Kbps
Additional Information:
Upstream Rate IP profile on your line is - 10000 Kbps
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: FTTC - Engineer just left - can my IP profile be updated please

Has your Plusnet IP profile changed yet? It should be a lot higher than your original 11Mb, more like 20Mb (an old default for FTTC) or more recently 37Mbs.
livetag
Newbie
Posts: 6
Registered: 08-02-2011

Re: FTTC - Engineer just left - can my IP profile be updated please

Thanks for the reply Peter
Estimated line speed:
    5Mb (This may vary between 5.5Mb and 12Mb) - Checked on 2011-01-07 18:10:48
Current line speed:
    21 Mb
Is what I get from the Plus.net site, speed over the last couple of days has been improved but tonight I seem to be getting poor results on the bt speedtest.
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: FTTC - Engineer just left - can my IP profile be updated please

That is still the wrong profile. It should be 20Mb or 37Mb. Anything else and it's not an FTTC profile. Ring support if nothing happens in the next day.
jedi98
Grafter
Posts: 46
Registered: 04-08-2007

Re: FTTC - Engineer just left - can my IP profile be updated please

@PN: it would probably be helpful if the profiles shown in member centre had a little extra info like a type, say ADSL, ADSL2+, FTTC, FTTP, if that were possible.
@livetag: the 5Mb etc means nothing, of course, because that is an ADSL estimate. What does mybroadbandspeed.co.uk say, out of interest?
chino
Grafter
Posts: 446
Registered: 27-06-2007

Re: FTTC - Engineer just left - can my IP profile be updated please

Updated your profile - reboot the netgear and let me know if your speeds improve or not.
Hopefully your speeds will improve!