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FTTC Download speeds

turia
Newbie
Posts: 5
Registered: 24-02-2011

FTTC Download speeds

FTTC installed on 29th March and profile updated the following day by Plusnet. However I am confused by the speed readings I am seeing. The BT speedchecker shows 25Mb download and 8Mb upload, but every other speedchecker I have tried shows 3 to 9 Mb download and 6 to 7 Mb upload.  The upload speeds seem consistent but the download speed often varies greatly from one test to the next, even from the same speedchecker, usually being around 6Mb. The connection also struggles to handle HD iPlayer much of the time. I have carried out the tests with my pc connected directly to the modem to remove any potential local networking issues. This situation has persisted all weekend.  Can anyone suggest what is happening here ?
Thanks
Ian
6 REPLIES
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: FTTC Download speeds

What is the plusnet profile set too? If it's not 20Mb or 37Mb then Plusnet have not set the correct profile for fibre. Also, once set to either of the 2 values it should never change (except once from 20Mb to 37Mb if you had a 20Mb profile set).
turia
Newbie
Posts: 5
Registered: 24-02-2011

Re: FTTC Download speeds

Profile is showing as 37Mb. via https://portal.plus.net/my.html?action=stable_rate
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: FTTC Download speeds

I've had issues with the 2 non-Bt speedtests in the past.
The one that seems to work reliably for me is http://www.thinkbroadband.com/speedtest.html
turia
Newbie
Posts: 5
Registered: 24-02-2011

Re: FTTC Download speeds

Just tried that one now and is shows 2.7Mb down and 4.3 Mb up
Community Veteran
Posts: 14,469
Registered: 30-07-2007

Re: FTTC Download speeds

If it is still the same tomorrow (which will rule out local contention - yes it does happen on FTTC) then you will need to raise a fault and get it investigated. https://portal.plus.net/apps/kbdfaults
turia
Newbie
Posts: 5
Registered: 24-02-2011

Re: FTTC Download speeds

ok, thanks for the advice.