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FTTC Did I get on the Trial?

paulalexleeds
Newbie
Posts: 8
Registered: ‎27-01-2011

FTTC Did I get on the Trial?

I raised a ticket on 17th Jan (#38893824) which was passed to the 'correct department' on the 21st. I know you'll have been unindated with requests towards the cut off date, but I've not had any update since. Did I get on the trial?
5 REPLIES
Greycut
Grafter
Posts: 46
Registered: ‎27-08-2009

Re: FTTC Did I get on the Trial?


I'm in the same boat as you, ticket posted on the 19th and still no news.  Based on this update http://community.plus.net/blog/2011/01/26/plusnet-fibre-trials-update/ it looks like they have 100 either in progress or awaiting a response.
Hopefully we will hear soon Smiley
Community Gaffer
Community Gaffer
Posts: 5,273
Thanks: 594
Fixes: 5
Registered: ‎04-04-2007

Re: FTTC Did I get on the Trial?

As long as you made raised the query before we closed the trial (and you can actually get Fibre..) you'll make it.
Kelly Dorset
Broadband Service Manager
Greycut
Grafter
Posts: 46
Registered: ‎27-08-2009

Re: FTTC Did I get on the Trial?

ty Kelly,
Actually I have had a response (just checked) and it says the pre-order checker is down and that they will try and place an order soon,  so fingers crossed  Grin
The_10th
Grafter
Posts: 1,093
Thanks: 2
Registered: ‎08-04-2007

Re: FTTC Did I get on the Trial?

@Greycut - same here re:'pre-order checker' but nice to know our tickets are being 'actioned'  Smiley
Edit: Checked ticket and this was down on 25/1... has it been fixed yet?
paulalexleeds
Newbie
Posts: 8
Registered: ‎27-01-2011

Re: FTTC Did I get on the Trial?

My ticket was updated yesterday (27th) with the same 'system down' reason. I can't believe an ordering system could be down for 3 whole days.