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FTTC Did I get on the Trial?

paulalexleeds
Newbie
Posts: 8
Registered: 27-01-2011

FTTC Did I get on the Trial?

I raised a ticket on 17th Jan (#38893824) which was passed to the 'correct department' on the 21st. I know you'll have been unindated with requests towards the cut off date, but I've not had any update since. Did I get on the trial?
5 REPLIES
Greycut
Grafter
Posts: 46
Registered: 27-08-2009

Re: FTTC Did I get on the Trial?


I'm in the same boat as you, ticket posted on the 19th and still no news.  Based on this update http://community.plus.net/blog/2011/01/26/plusnet-fibre-trials-update/ it looks like they have 100 either in progress or awaiting a response.
Hopefully we will hear soon Smiley
Community Gaffer
Community Gaffer
Posts: 4,882
Thanks: 164
Fixes: 3
Registered: 04-04-2007

Re: FTTC Did I get on the Trial?

As long as you made raised the query before we closed the trial (and you can actually get Fibre..) you'll make it.
Greycut
Grafter
Posts: 46
Registered: 27-08-2009

Re: FTTC Did I get on the Trial?

ty Kelly,
Actually I have had a response (just checked) and it says the pre-order checker is down and that they will try and place an order soon,  so fingers crossed  Grin
The_10th
Grafter
Posts: 1,090
Registered: 08-04-2007

Re: FTTC Did I get on the Trial?

@Greycut - same here re:'pre-order checker' but nice to know our tickets are being 'actioned'  Smiley
Edit: Checked ticket and this was down on 25/1... has it been fixed yet?
paulalexleeds
Newbie
Posts: 8
Registered: 27-01-2011

Re: FTTC Did I get on the Trial?

My ticket was updated yesterday (27th) with the same 'system down' reason. I can't believe an ordering system could be down for 3 whole days.