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FTTC 1 week in - suddenly slow speed

RonF
Newbie
Posts: 3
Registered: 02-11-2010

FTTC 1 week in - suddenly slow speed

I joined the trial last Wednesday, and up until 2 days a go was getting DL speed of 31M +. Since yesterday it's dropped dramatically to around 4-6M. Upload speed has remained more or less the same.
I opened a ticket 24 hours ago, but no response.
I don't live in an area that's listed as being afffected by the weather issues.
Any advice would be welcome.
Ron
4 REPLIES
Danplusnet
Grafter
Posts: 147
Registered: 29-05-2010

Re: FTTC 1 week in - suddenly slow speed

There have been a fair few exchanges suffering from contention since FTTC has been introduced. The classic symptoms of this are heavily reduced download speeds and increased pings during busier periods whilst upload remains unaffected. I have had this fault for six weeks now and it's not unusual for me to have a much faster upload than my download speed. During non-peak periods service returns to normal.
BT have been working on the contention but unfortunately for me it hasn't resolved the issue. Ball is back in Plusnet's court although still awaiting a response since BT fixed their own end.
http://community.plus.net...ex.php/topic,90631.0.html

RonF
Newbie
Posts: 3
Registered: 02-11-2010

Re: FTTC 1 week in - suddenly slow speed

Dan, thanks for your input.
I've had no response to my ticket (#37548249) and no other replies here.
As I'm new, can someone tell me if I've posted this to the wrong board?
Thanks,
Ron
Moderator
Moderator
Posts: 25,691
Thanks: 1,081
Fixes: 46
Registered: 14-04-2007

Re: FTTC 1 week in - suddenly slow speed

Looks like it's on the right board as one of us would have moved it by now Wink
Staff shortages at PN due to the weather here in Sheffield have caused CSC some problems but I'm sure someone will get to you soon.
Customer and Forum Moderator.
Product of the Tyrell Corporation
I see dead Parsnips.
RonF
Newbie
Posts: 3
Registered: 02-11-2010

Re: FTTC 1 week in - suddenly slow speed

Thank you  Smiley