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FTCC : Just connected this morning

16vmini
Dabbler
Posts: 11
Registered: 15-07-2011

FTCC : Just connected this morning

HI ,
BT have come and gone Smiley
i did a speed test ( used a couple of different sites ) and none should major increase , was bouncing around the 7 mark .,., not even into the 10's let alone near 40Huh
uploads had gone up by about x3 .. so it shows it working.
BT man showed me a text on his phone saying that i had 40mb at the modem .. and then said its more than likley my PC etc and then ran off Smiley
is this normal , anything for me to check. tried wireless ,and wired .. still the same , tried windows , mac still the same.
web surfing does feel faster ... but just the speed tests are not showing it ?
does feel low when you pay the extra, but got nothing to prove to yourself that somthing is better
cheers
Matt
7 REPLIES
Community Veteran
Posts: 3,789
Registered: 08-06-2007

Re: Just connected this morning

Your speed will likely still be limited by your ADSL profile.  Check out this link and post your "Current Line Speed".  Also run a BT Speedtester and post up the results of that.
Your profile will uplift automatically in due course, or a friendly Plusnet bod might be able to poke it.
B.
16vmini
Dabbler
Posts: 11
Registered: 15-07-2011

Re: Just connected this morning

from your frist link :
Telephone number:
0140325xxxx
Phone exchange:
HORSHAM CARFAX
Estimated line speed:
7Mb (Accurate to within +/- 1Mbit) - Checked on 2011-07-07 15:47:42
Current line speed:
7.15 Mb
cant do the bt test yet , till i figure out my service ID Smiley
but cheers , it makes sense now , will give it 24hrs and see what happens
Matt
mikeyriot
Grafter
Posts: 116
Registered: 20-12-2010

Re: FTCC : Just connected this morning

you dont need the service ID, just your phone number.
matt_2k34
Grafter
Posts: 1,300
Registered: 09-07-2007

Re: FTCC : Just connected this morning

Mine was installed at 7am (first call) took until 5pm for the profile to be changed and it gradually increased thereafter...
You'll be limited by your IP profile, i guess PN take their "days installs" and nudge over the profiles before knocking off.... Smiley Patience young padawan, 40meg is coming Smiley  Grin
16vmini
Dabbler
Posts: 11
Registered: 15-07-2011

Re: FTCC : Just connected this morning

still only showing 7mb  Sad , i assume nothing happens at weekends... will give it another 24 hours , then try and raise a support ticket
Matt
16vmini
Dabbler
Posts: 11
Registered: 15-07-2011

Re: FTCC : Just connected this morning

not sure if anyone with power read this , just got a text saying things where completed , and check the link above , it now shows :
Quote
Telephone number:
0140325xxxx
Phone exchange:
HORSHAM CARFAX
Estimated line speed:
7Mb (Accurate to within +/- 1Mbit) - Checked on 2011-07-18 14:50:25
Current line speed:
37 Mb

so something has changed, assume estimated will update at somepoint
PS, i can see the green BT box from my window Smiley
Matt
ffox
Rising Star
Posts: 247
Thanks: 13
Registered: 08-06-2011

Re: FTCC : Just connected this morning

The estimate is for ADSL.  They don't change it when you go to fibre. See this thread.