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Error submitting Trial application form

idtreasure
Newbie
Posts: 2
Registered: 20-07-2016

Error submitting Trial application form

Hi,

I've been trying to fill in the form to apply for the FTTP trial, but I keep getting an error asking me to enter a valid mobile phone number (I have and it's correct and matches that on my account details).  I've attempted this in both Internet Explorer and Microsoft Edge. Has anyone else had this problem/found a solution?

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,018
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Error submitting Trial application form

By any chance does your mobile number start 074? I recall there being a problem with a certain type of mobile number that wasn't the average 077, 079 etc.

 

I've raised a ticket on your account for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
idtreasure
Newbie
Posts: 2
Registered: 20-07-2016

Re: Error submitting Trial application form

Yes, my mobile number does start with 074, that is obviously the issue.  I've filled in all the relative details on the ticket you've raised for me, thanks.