cancel
Showing results for 
Search instead for 
Did you mean: 

Engineer visit FTTP trial

ejones1
Newbie
Posts: 2
Registered: 28-06-2017

Engineer visit FTTP trial

 I was messaged with a provisional engineer appointment of today between 9 and 1 which I confirmed as convenient, however having read other posts on the forum I am now wondering if "provisional" means they may not be coming this morning. How can I confirm if there is an engineer en route to me today? Thanks

2 REPLIES
bmc
Pro
Posts: 396
Thanks: 71
Fixes: 3
Registered: 28-02-2017

Re: Engineer visit FTTP trial

Have you tried logging in to your PlusNet Members page and seeing if there's an open "ticket" on your account.

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 3,691
Thanks: 774
Fixes: 186
Registered: 21-04-2017

Re: Engineer visit FTTP trial

Thanks for your PM

 

It looks like the appointment has been delayed by our suppliers. Apologies that this wasn't communicated out to yourself. I've replied to your ticket with more detail.

 

Let us know if it's not suitable and we'll endeavour to change it to a convenient timeslot for you.

 

Anoush

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team