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Engineer did arrive (better late than never!)..

Discord
Grafter
Posts: 129
Registered: 28-03-2008

Engineer did arrive (better late than never!)..

Should I be worried?  Supposed to be 8-1pm so will no doubt have to sit tight and wait.  Hope I haven't taken a day off for nothing!
36 REPLIES
phil4
Grafter
Posts: 244
Registered: 13-12-2007

Re: Fingers crossed : engineer due this morning - although no sign yet!

I can only talk from my experience, engineer was at my place at 8am sharp.  Took him approx 1.5 hours to do the work.... perhaps your engineer has got wise of that, and so has a lie-in, and heads off to you for 11?
Good luck.
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: Fingers crossed : engineer due this morning - although no sign yet!

Quote
Should I be worried?

Certainly not Smiley In our experience the engineers can turn up at any time during that slot.
If you're waiting around my advice would be kettle on and feet up for the meantime Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Discord
Grafter
Posts: 129
Registered: 28-03-2008

Re: Fingers crossed : engineer due this morning - although no sign yet!

lol.  Feet are well and truly up.
Discord
Grafter
Posts: 129
Registered: 28-03-2008

Re: Fingers crossed : engineer due this morning - although no sign yet!

This is not looking good is it..  12 and not even a call yet
Dev
Grafter
Posts: 198
Registered: 01-08-2007

Re: Fingers crossed : engineer due this morning - 12pm - still nothing!!

Mine showed up at 12:30 pm today. Quite pleased with the work, should be getting nearly 40 down 2 up minus overheads. I'm waiting now for PN to update my profile. Since the router is now connected to the BT modem I can no longer tell at what speed I'm connected, is there any way to do this without running a speed test?
phil4
Grafter
Posts: 244
Registered: 13-12-2007

Re: Fingers crossed : engineer due this morning - 12pm - still nothing!!

I really hope you end up with 40down 2up  Wink
No current way any of us have worked out to find your "sync speed", speedtesting is the only way we know of, and as you'll be aware that's subject to a heck of a lot of variables.
Dev
Grafter
Posts: 198
Registered: 01-08-2007

Re: Fingers crossed : engineer due this morning - 12pm - still nothing!!

Thanks Phil, I corrected the up/down Smiley I can see the cabinet from my window so am hoping for the best.
Community Veteran
Posts: 1,411
Thanks: 4
Registered: 29-01-2009

Re: Fingers crossed : engineer due this morning - 12pm - still nothing!!

While the download speed reported by the speed tester is still limited by other variables, it does report the current IP profile value at BT's end. That should be related back to the sync.
I think a profile of 38717 means you are synced at 40Mbps, but I don't know how it changes below that.
Plusnet Customer
Using FTTC since 2011. Currently on 80/20 Unlimited Fibre Extra.
phil4
Grafter
Posts: 244
Registered: 13-12-2007

Re: Fingers crossed : engineer due this morning - 12pm - still nothing!!

As discussed elsewhere the speedtester shows me at 38717, however I'm pretty sure I'm not synching at 40, as the green box is quite a way away.... still enough to get a decent speed mind.
Discord
Grafter
Posts: 129
Registered: 28-03-2008

Fibre Installed: Profile still stuck at 2mg..

Can you update my profile please..  thought these were done before visits now?
phil4
Grafter
Posts: 244
Registered: 13-12-2007

Re: Fibre Installed: Profile still stuck at 2mg..

Well congrats to you on getting it installed, worries about the engineer thankfully not coming to fruition.
Discord
Grafter
Posts: 129
Registered: 28-03-2008

Re: Fibre Installed: Profile still stuck at 2mg..

Ish... he was an hour late
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: Fingers crossed : engineer due this morning - 12pm - still nothing!!

Discord,
I can see that the engineer turned up roughly around 1pm. I've just tried calling to double check everything is OK with the service. Let me know if you have any issues.
Adam.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
Discord
Grafter
Posts: 129
Registered: 28-03-2008

Re: Fibre Installed: Profile still stuck at 2mg..

Hmm, profile still wrong.  Guess the change in process hasn't quite sunk in yet !?