cancel
Showing results for 
Search instead for 
Did you mean: 

Dropping phone line.

mattyb
Newbie
Posts: 3
Registered: 18-03-2015

Dropping phone line.

Hi there, please could I also drop my phone line? It's not been used since I had FTTP installed two years ago, I tried to cancel it a year ago by calling support but was told rather abruptly this it's not possible to do that?
Thanks
Matt
7 REPLIES
hmarshy
Grafter
Posts: 135
Registered: 09-08-2010

Re: Dropping phone line.

Hi Matt
Well I have FTTP and no phone line as do many PN customers, so it is possible, you've just got to hope someone from PN picks up this query because they need to put a note on your account stating that you have FTTP.
Cheers
Howard
mattyb
Newbie
Posts: 3
Registered: 18-03-2015

Re: Dropping phone line.

Thanks Howard, no look so far though...
Please can someone from Plusnet get back to me/put a note on my account? MelRocks, HarryB, MattyC are you out thereHuh :-)
Cheers
Matt
Col
Dabbler
Posts: 18
Thanks: 1
Registered: 03-02-2016

Re: Dropping phone line.

I would like to drop my phone line too! So if any agents pick this up can you add me into the process?
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Dropping phone line.

Sorry to see this post was missed matty.
Leave it with me and I'll aim to get back to you later today.
@Col I'll also add yours to my list of things to do Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Col
Dabbler
Posts: 18
Thanks: 1
Registered: 03-02-2016

Re: Dropping phone line.

Thanks, Harry.
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Dropping phone line.

Apologies, but I may have to come back to this on Monday.
I haven't had chance to check either of the accounts yet, however I do have a note of this thread and I'll make sure it's picked up on Monday.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mattyb
Newbie
Posts: 3
Registered: 18-03-2015

Re: Dropping phone line.

Thanks Harry Cheesy