Download Speed dropped
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- Download Speed dropped
Download Speed dropped
27-08-2018 9:17 PM - edited 27-08-2018 10:24 PM
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I've phoned customer services to report this and they have escalated it to the faults team; I was just hoping one of the FTTP team might take a look as well - I've just read on here that the usual customer services might not really be aware of FTTP and might make it worse!!!
Re: Download Speed dropped
28-08-2018 8:39 AM
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Got up this morning and speed is back to normal! I am doubtful anyone at the faults team has actually done anything overnight to sort this out so has anyone any idea what can have happened. Customer services said their test detected a fault on the line, so how has it cleared itself?
I suspect this has happened before where the speed has dropped in the evening. I only noticed late in the evening and wasn't going to contact you until the morning, but by then it was back to normal.
Re: Download Speed dropped
28-08-2018 10:22 AM
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Hi @wncfc
Everything looks in place on your account still with your speed profile still at 40mbps.
However our tests are showing a capacity issue at the exchange which is likely worse at peak times i.e. in the evenings.
I've contacted our suppliers and I've been advised that additional infrastructure is needed which is estimated to be added on the 21st September, and there's no workaround before then I'm afraid.
Re: Download Speed dropped
28-08-2018 10:28 AM
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Thanks for the reply - at least I can understand what is happening now! I've noticed that Openreach are putting another new pole up on the estate today so I guess that means it could be even more of a problem till they add the capacity!
Re: Download Speed dropped
28-08-2018 10:35 AM - edited 28-08-2018 6:52 PM
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Re: Download Speed dropped
25-09-2018 8:22 AM
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The completion date of 21/9/18 has passed and it doesn't look as though anything has happened - I'm still get very slow speeds in the evening. Can you check if the work has been delayed please, and if they have a new date. Openreach still appear to be doing installs on my estate, which is obviously going to put more pressure on the exchange. (I thought that was only a Virgin tactic!). Should Openreach be offering some compensation because the advertised speeds are not being maintained?
Re: Download Speed dropped
25-09-2018 7:24 PM
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@wncfc I wish they were doing installs on my half of the village
Joking aside the team we need to chase this up aren't in at this time of the evening but I'll chase this tomorrow
Re: Download Speed dropped
02-10-2018 8:15 AM
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MatthewWheeler My ticket was taken off hold on Friday when an update was due, but no update has been added. Can you chase it up please.
Re: Download Speed dropped
02-10-2018 5:02 PM
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Re: Download Speed dropped
09-10-2018 8:45 AM
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Its looking promising, with no speed drops since Friday. Hopefully that's the issue fully fixed.
Re: Download Speed dropped
09-10-2018 3:13 PM
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Hi @wncfc,
Thank you for letting us know how you're getting on. I'm glad to hear that your speed has been stable since Friday. Please let us know if you experience any further problems with your connection or if there's anything else that you'd like to discuss.
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