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Current Line speed changed

mikeyriot
Grafter
Posts: 116
Registered: 20-12-2010

Current Line speed changed

Could someone please check this for me. It seems that over the weekend it has been changed from the essentially unlimited 20Mb profile to the now limited 37Mb profile. This of course is annoying when I'm synced above 75Mb.
5 REPLIES
jojopillo
Grafter
Posts: 9,786
Registered: 16-06-2010

Re: Current Line speed changed

Hi mikeyriot,
We've moved that back for you now.
Jojo Smiley
mikeyriot
Grafter
Posts: 116
Registered: 20-12-2010

Re: Current Line speed changed

Thankyou Jojo, top CS as ever Smiley
richards99
Grafter
Posts: 41
Registered: 04-03-2012

Re: Current Line speed changed

Ok I'm curious - why is 20mb an unlimited profile? I'm now on it pending going onto 80/20 trial. 
Plusnet Alumni (retired) orbrey
Plusnet Alumni (retired)
Posts: 10,540
Registered: 18-07-2007

Re: Current Line speed changed

We made it the unlimited profile for ADSL2 (we sell that at up to 20Mb/s because we'd not seen any customers getting over that, rather than the up to 24Mb/s which is very difficult to achieve indeed) in case some users were lucky enough to exceed 20Mb/s, and since it was already extant when fibre came out it made sense to keep it as is.
richards99
Grafter
Posts: 41
Registered: 04-03-2012

Re: Current Line speed changed

Thanks Matt, glad I read this before I worried about 'lower' 20mb profile. Smiley