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Could somone please check my profile?

FIXED
pentwyn
Grafter
Posts: 37
Thanks: 2
Registered: 31-07-2007

Could somone please check my profile?

Hello,

I had FTTP installed a couple of days ago, and @Gandalf kindly set me up on the Unlimited Fibre Extra product.

However, my connection looks more like it's a 40/20 rather than 80/20 profile. Uploads are reaching the high teens, but downloads at stuck at mid 30's. I've checked this directly into the Plusnet hub.

Although this is still a massive improvement on my previous ADSL, I'd like to make sure everything is set up OK.

If someone could check this for me I'd be very grateful.

 

Thanks

Rhys

 

6 REPLIES
Community Veteran
Posts: 6,256
Thanks: 432
Fixes: 39
Registered: 30-07-2007

Re: Could somone please check my profile?

but downloads at stuck at mid 30's.

Wireless or wired connection ?

pentwyn
Grafter
Posts: 37
Thanks: 2
Registered: 31-07-2007

Re: Could somone please check my profile?

Wired connection. Laptop straight in to the Plusnet hub.

Plusnet Help Team
Plusnet Help Team
Posts: 3,616
Thanks: 757
Fixes: 184
Registered: 21-04-2017

Re: Could somone please check my profile?

Fix

Hello Rhys.

 

Everything looks OK from this side, the order I placed to upgrade your service completed at about 1am on the 2nd.

Can you try powering off the ONT and router for about 10 seconds and then retest your speed?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
pentwyn
Grafter
Posts: 37
Thanks: 2
Registered: 31-07-2007

Re: Could somone please check my profile?

Hi Anoush

Thanks for the quick reply. I'm at work today, but will try the reboots when I get home.

Thanks

Rhys

pentwyn
Grafter
Posts: 37
Thanks: 2
Registered: 31-07-2007

Re: Could somone please check my profile?

Wahey! Rebooted the ONT, and now getting full steam ahead (75.83 down, 16.77 up)

Why didn't I think of that, eh?    ;-)

 

Thanks again Anoush.

 

Rhys

Plusnet Help Team
Plusnet Help Team
Posts: 3,616
Thanks: 757
Fixes: 184
Registered: 21-04-2017

Re: Could somone please check my profile?

Yay!
No problems. Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team