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Could someone from Plusnet please help me?

robf
Newbie
Posts: 6
Registered: 08-08-2012

Could someone from Plusnet please help me?

Hello
Recently signed up to the 80 trial. This morning I noticed the upload speed has increased but the download speed is the same as it was on 40.
I've done the usual things such as reboot the modem and router, etc.
Would you be able to look into this / or advise me on other things to try?
Best,
Rob.
10 REPLIES
houlton23
Grafter
Posts: 268
Registered: 22-05-2011

Re: Could someone from Plusnet please help me?

What does your 'Current Line Speed' show from here?
Alex Smiley
robf
Newbie
Posts: 6
Registered: 08-08-2012

Re: Could someone from Plusnet please help me?

Hello
Current speed reading as 20mb.
Best,
Rob.
Community Veteran
Posts: 38,213
Thanks: 909
Fixes: 54
Registered: 15-06-2007

Re: Could someone from Plusnet please help me?

That is correct (effectively unrestricted) can you check the profile from the BT speedtest
robf
Newbie
Posts: 6
Registered: 08-08-2012

Re: Could someone from Plusnet please help me?

Hi Jim and Alex
Thanks for your replies!
I'll let you know what it comes back with when I get home from work - around 6ish.
Rob.
robf
Newbie
Posts: 6
Registered: 08-08-2012

Re: Could someone from Plusnet please help me?

Hello
The line profile is 33.88 which is the sort of speeds I was getting on 40.
Any suggestions?
Rob.
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Could someone from Plusnet please help me?

Hello Rob,
Do you have any idea how far you are from your green fibre cabinet?
The people that seem to have the greatest benefit on the 80/20 are those that were getting full speed before the trial i.e 37meg ish. The trial just removes the cap allowing full speed down the line.
Its possible if you were only getting 33 meg before that could be the maximum your line can handle and as such joining the trial and removing the cap will have little to no effect on your download speed.
Regards
Paul.
robf
Newbie
Posts: 6
Registered: 08-08-2012

Re: Could someone from Plusnet please help me?

Thanks for all your help.
Just noticed that the plusnet line speed is now 37mb.
Does this have any bearing on things?
Rob.
KevinG
Grafter
Posts: 976
Thanks: 5
Registered: 05-11-2008

Re: Could someone from Plusnet please help me?

Well it shouldn't be, it should be 20 or 40 if you're on the 80/20 trial, but if your IP profile is 33.88 it won't make any difference anyway. As has been said, if you weren't getting full download speed on 40/2 you are unlikely to see any significant increase from 80/20 and may see a decrease.
robf
Newbie
Posts: 6
Registered: 08-08-2012

Re: Could someone from Plusnet please help me?

Thanks
Here's a grab just prove I'm not mad!
Community Gaffer
Community Gaffer
Posts: 12,803
Thanks: 635
Fixes: 62
Registered: 04-04-2007

Re: Could someone from Plusnet please help me?

You're connected at:
Downstream Speed 35.0 Mbps 
Upstream Speed 7.2 Mbps

With a BT Wholesale profile of:
17.5M-35M Downstream, Interleaving Low - 3.6M-7.2M Upstream, Interleaving Off

That's pretty consistent with an availability check here.
I've changed your profile our side to match this.

Bob Pullen
Plusnet Products Team
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