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Connection down since yesterday

FIXED
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rechardrojee1
Newbie
Posts: 2
Registered: 12-10-2017

Connection down since yesterday

Hi,
Anyone know if there are currently any network issues occuring? Typically, I do see my net connection drop sometimes but usually returns after a short while.

Since yesterday pm though my router can't connect and reports PPP CHAP authentication failures each time it tries to connect...

Would someone on here able to sort this out for me?

Thanks,
Rechard
3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,553
Thanks: 250
Fixes: 111
Registered: 01-01-2012

Re: Connection down since yesterday

Fix

It looks like the password in your router is incorrect.

Have you recently changed your account password?

If so you'll need to head into the router and update it there.

Alternatively just reset the router using the pinhole on the back.

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
rechardrojee1
Newbie
Posts: 2
Registered: 12-10-2017

Re: Connection down since yesterday

Hi,
Damn... didn't think about that.. reset my password to access my account online to change some details... Didn't realise it was the same one on my router...been a long while since I've had to change anything in my router.

Anyway, many thanks.
Rechard
Plusnet Help Team
Plusnet Help Team
Posts: 4,138
Thanks: 858
Fixes: 209
Registered: 21-04-2017

Re: Connection down since yesterday

No worries Rechard, easy mistake to make. Happens to the best of us.

Let us know if you need any further assistance.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team