Change to unlimited package
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Change to unlimited package
09-08-2016 9:10 AM
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Hi I am currently on a 250gb limited package and wanted to understand what I need to do to change to the unlimited package. Also what affect will this have on costs and speed as I am currently on the 330/30 trial?
Re: Change to unlimited package
09-08-2016 9:18 AM
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The 330/30 is legacy now, unfortunately. You'd have to take the drop in profile speeds.
You would only be able to buy the 80/20 or 40/2 as that is all Plusnet currently sell.
If you don't have phone line rental with Plusnet then the prices are https://www.plus.net/home-broadband/broadband-only/
Otherwise the prices would be £2.50 a month lower for the FTTP Unlimited Fibre or Unlimited Fibre Extra and then add on the phone line rental.
Re: Change to unlimited package
09-08-2016 9:57 AM
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Thanks, just wanted to check that was still the case.
So what do I need to do to switch to the unlimited extra package? Do I need to raise a ticket or can we do it via the forum?
Re: Change to unlimited package
09-08-2016 11:47 AM
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Re: Change to unlimited package
11-08-2016 12:05 PM
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Would you prefer the 40/2 or the 80/20? £17.49 and £22.49 respectively.
Re: Change to unlimited package
12-08-2016 7:11 AM
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Hi Matty, the 80/20 option, which I think is the same price as I am paying currently for the 250gb package on the 330/30 trial.
Gary
Re: Change to unlimited package
16-09-2016 7:56 PM
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Hi Matty I wondered f there was any progress on switching me to the unlimited 80/20 package?
Re: Change to unlimited package
01-10-2016 6:58 PM
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Hi I wondered if anyone else at PlusNet was able to progress my request to change to the unlimited product as I have been waiting best part of two months to move to the unlimited product from my current 250gb product. Currently have the 330/30 line speed but starting to download more since acquiring a new TV and the 250gb is a limitation now. Happy to come down to the 80/20 product as the price is the same as I pay now but will mean I don't need to watch what I down load or try to download overnight
Re: Change to unlimited package
10-10-2016 9:23 AM
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I'm so sorry that this took as long as it did to pick up. I have gotten the package updated now to reflect unlimited with immediate effect. Let me know if there's any problems and I'll pick them up (quicker).
Matty
Re: Change to unlimited package
10-10-2016 11:44 AM - edited 10-10-2016 11:44 AM
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No Problem, main things is that's its changed now, thanks
Gary
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