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Cease phone line, keep FTTP

FIXED
maltloafs
Dabbler
Posts: 19
Thanks: 5
Registered: ‎10-12-2017

Cease phone line, keep FTTP

Hi,
I'm on your trial and am happy with the service but we don't use our phone line at all, there has never even been a phone plugged in to it !
I would like to get this ceased and I read on another thread here that a phone line is not a requirement for fttp and it would save us a little cash.

Can you please advise how I go about this ?

Many thanks

Kevin
8 REPLIES 8
Highlighted
bmc
Seasoned Pro
Posts: 1,163
Thanks: 262
Fixes: 11
Registered: ‎28-02-2017

Re: Cease phone line, keep FTTP

@maltloafs 

You've done what needs to be done!!!!

 

The Trial does not have mainstream support so call centre staff know little about it. You need to attract one of those staff who frequent this Board and know what is required. Wonder if @Gandalf is about.

 

There is an additional charge for Internet only service.

 

Brian

Plusnet Help Team
Plusnet Help Team
Posts: 16,355
Thanks: 5,025
Fixes: 849
Registered: ‎21-04-2017

Re: Cease phone line, keep FTTP

Hi Kevin, thanks for the post and sorry for the delay.

I've raised a ticket on your account you'll be able to view and reply to by going Here.

Once you've responded confirming the request I'll be happy to get the ball rolling for you. Smiley

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
maltloafs
Dabbler
Posts: 19
Thanks: 5
Registered: ‎10-12-2017

Re: Cease phone line, keep FTTP

Hi, thank you for this. I have responded to the ticket as requested.

Many thanks,

Kevin
Plusnet Help Team
Plusnet Help Team
Posts: 16,355
Thanks: 5,025
Fixes: 849
Registered: ‎21-04-2017

Re: Cease phone line, keep FTTP

Fix

Hi Kevin, no problem I'm arranging this for you now and your phone line should be ceased tomorrow.

Let me know if there's anything else you'd need help with. Cheers

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
maltloafs
Dabbler
Posts: 19
Thanks: 5
Registered: ‎10-12-2017

Re: Cease phone line, keep FTTP

That's awesome thank you very much.

Kevin
Plusnet Help Team
Plusnet Help Team
Posts: 16,355
Thanks: 5,025
Fixes: 849
Registered: ‎21-04-2017

Re: Cease phone line, keep FTTP

Not a problem that's cool, how's your FTTP btw? I remember it took us a while to provide it!

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
maltloafs
Dabbler
Posts: 19
Thanks: 5
Registered: ‎10-12-2017

Re: Cease phone line, keep FTTP

It's been pretty much spot on, constant 70/20 give or take. I vaguely remember a single day outage but it was fine before and has been since.
Many thanks,
Kevin
Plusnet Help Team
Plusnet Help Team
Posts: 16,355
Thanks: 5,025
Fixes: 849
Registered: ‎21-04-2017

Re: Cease phone line, keep FTTP

Nice, that's a pretty solid connection! Thumbs_Up

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team