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Cap for Trial users

mzunny
Dabbler
Posts: 13
Registered: 30-01-2012

Cap for Trial users

I was a happy trial user with FTTP/100mbit where real speed was 96-98mpbs down 15up till this morning. After 166 days router has been reconnected. Reconnecting with new cap 2m/15m. After Rice the ticket connection was spped up to 80/15 (Real speed is only 75/15). I have question to other FTTP Trial users : This was happen only to me or I was lucky to keep 100/15 for that such long time ? Also I see huge different at PING respond, from 1ms sec to 4-6ms.
5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Cap for Trial users

As far as I'm aware, the speed shouldn't have changed, although I can see it has.
Unfortunately the account isn't giving me the option to put the connection profile back to 100Mbps despite the provisioned product showing as 100/15.
I've sent an email to a colleague to see if they're able to fix this.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mzunny
Dabbler
Posts: 13
Registered: 30-01-2012

Re: Cap for Trial users

Thank You.
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Cap for Trial users

That should be sorted now Wink You may need to disconnect/reconnect to get the increased speeds.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
mzunny
Dabbler
Posts: 13
Registered: 30-01-2012

Re: Cap for Trial users

Yes, after reconnect the speed back to normal. Thank You.
mav:quote
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: Cap for Trial users

Glad to hear it. Thanks for letting us know Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team