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Cancelling the line rental

JonUK
Hooked
Posts: 9
Registered: ‎23-12-2017

Cancelling the line rental

Morning,

My line rental saver will come an end on 12th November. I have FTTP but don't have a land line phone so would like to cancel the line rental and just keep the FTTP.

I see from other posts it's best to raise this request here.

Thanks

 

Jon

9 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 720
Thanks: 183
Fixes: 29
Registered: ‎11-01-2018

Re: Cancelling the line rental

 

Hi @JonUK

 

Thanks for getting in touch.

 

I've raised a ticket for you here with more information regarding your request:
https://www.plus.net/wizard/?p=view_question&id=184307691

 

If you could let us know when you've updated the ticket that would be great.

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
JonUK
Hooked
Posts: 9
Registered: ‎23-12-2017

Re: Cancelling the line rental

Hi Dave,

 

Thanks for your response. I have updated the ticket to confirm I would like the telephone component removed and that I do not need to have the phone number retained.

 

Regards

 

Jon

Plusnet Help Team
Plusnet Help Team
Posts: 43
Thanks: 9
Fixes: 1
Registered: ‎25-04-2017

Re: Cancelling the line rental

Hi Jon,

 

Thank you for the confirmation.

 

I have updated the ticket on your account.

 

Please do not hesitate to get back in touch if we can be of further assistance.

 

Thanks,

 

Sophia

If this post resolved your issue please click the 'This fixed my problem' button
 Sophia A
 Plusnet Help Team
JonUK
Hooked
Posts: 9
Registered: ‎23-12-2017

Re: Cancelling the line rental

Hi,

 

Having logged in to my Plusnet account, I am still told I have the product "Line Rental" and my next bill includes the price of the line rental.

 

The line rental is what I wanted cancelled. Can someone please look into my account and advise,

 

Thanks

Jon

Plusnet Help Team
Plusnet Help Team
Posts: 294
Thanks: 39
Fixes: 14
Registered: ‎06-08-2018

Re: Cancelling the line rental

Hi @JonUK

 

I do apologise for the delays in responding to you further.

 

I have been investigating this issue for you and I am awaiting the resolution. As soon as this is confirmed we will advise you further.

 

Once again I do apologise and thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
JonUK
Hooked
Posts: 9
Registered: ‎23-12-2017

Re: Cancelling the line rental

Morning,

 

Any progress on this? For well over 1 month now, I still have the line rental product on my account which I've asked to be cancelled.

Jon

 

Plusnet Help Team
Plusnet Help Team
Posts: 169
Thanks: 18
Fixes: 12
Registered: ‎06-08-2018

Re: Cancelling the line rental

Hi there,

 

I'm very sorry to hear about the issues you're currently experiencing.

 

I have added a ticket on your account regarding your query. You can view this here

 

Should you have any further questions, please do not hesitate to get in touch.

 

Thank you,

 

Aisha

If this post resolved your issue please click the 'This fixed my problem' button
 Aisha Khan
 Plusnet Help Team
JonUK
Hooked
Posts: 9
Registered: ‎23-12-2017

Re: Cancelling the line rental

Almost 2 months on since I raised this issue and my next bill is tomorrow / 3rd Jan and appears on the website that I will be charged for the line rental product. 

 

Will I be charged the line rental product that I am trying to cancel? If so how do I get a refund for this product I no longer want and that you are not cancelling?!?!

 

Definitely not doing me proud with this issue. If this doesn't get resolved very soon then I will have to escalate this as you have had plenty of time to resolve this now.

Plusnet Help Team
Plusnet Help Team
Posts: 294
Thanks: 39
Fixes: 14
Registered: ‎06-08-2018

Re: Cancelling the line rental

Hi @JonUK

 

I am sorry this issue is still ongoing for you, I understand how frustrating this must be for you.

 

I raised this to the relevant team to investigate further for you who are monitoring your account for updates, as am I.

Once your invoice has been created we will look to arrange refunds for any amounts paid that shouldn't have been when we removed the telephone product from your account.

 

I do apologise for the delays in resolving this for you.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team