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Cancelling the line rental

JonUK
Hooked
Posts: 7
Registered: ‎23-12-2017

Cancelling the line rental

Morning,

My line rental saver will come an end on 12th November. I have FTTP but don't have a land line phone so would like to cancel the line rental and just keep the FTTP.

I see from other posts it's best to raise this request here.

Thanks

 

Jon

5 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 645
Thanks: 173
Fixes: 26
Registered: ‎11-01-2018

Re: Cancelling the line rental

 

Hi @JonUK

 

Thanks for getting in touch.

 

I've raised a ticket for you here with more information regarding your request:
https://www.plus.net/wizard/?p=view_question&id=184307691

 

If you could let us know when you've updated the ticket that would be great.

 

Thanks

 

Dave

If this post resolved your issue please click the 'This fixed my problem' button
 Dave G
 Plusnet Help Team
JonUK
Hooked
Posts: 7
Registered: ‎23-12-2017

Re: Cancelling the line rental

Hi Dave,

 

Thanks for your response. I have updated the ticket to confirm I would like the telephone component removed and that I do not need to have the phone number retained.

 

Regards

 

Jon

Plusnet Help Team
Plusnet Help Team
Posts: 38
Thanks: 9
Fixes: 1
Registered: ‎25-04-2017

Re: Cancelling the line rental

Hi Jon,

 

Thank you for the confirmation.

 

I have updated the ticket on your account.

 

Please do not hesitate to get back in touch if we can be of further assistance.

 

Thanks,

 

Sophia

If this post resolved your issue please click the 'This fixed my problem' button
 Sophia A
 Plusnet Help Team
Highlighted
JonUK
Hooked
Posts: 7
Registered: ‎23-12-2017

Re: Cancelling the line rental

Hi,

 

Having logged in to my Plusnet account, I am still told I have the product "Line Rental" and my next bill includes the price of the line rental.

 

The line rental is what I wanted cancelled. Can someone please look into my account and advise,

 

Thanks

Jon

Plusnet Help Team
Plusnet Help Team
Posts: 237
Thanks: 33
Fixes: 14
Registered: ‎06-08-2018

Re: Cancelling the line rental

Hi @JonUK

 

I do apologise for the delays in responding to you further.

 

I have been investigating this issue for you and I am awaiting the resolution. As soon as this is confirmed we will advise you further.

 

Once again I do apologise and thank you for your patience.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team