Cancelling phone line question:
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- Re: Cancelling phone line question:
05-11-2018 9:56 AM
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Will BT expect me to fork out for line installation if I were to move? Or do BT offer the service without the phone line too.
Fixed! Go to the fix.
Re: Cancelling phone line question:
05-11-2018 10:56 AM - edited 05-11-2018 10:58 AM
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Re: Cancelling phone line question:
05-11-2018 11:07 AM - edited 05-11-2018 11:10 AM
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That would be best asked of BT as it is a commercial question for them. Google for the "BT FTTP helpdesk phone number" as that is where the FTTP knowledge is at BT.
Some of the other FTTP providers don't require a copper phone line. Zen, A&A just off the top of my head.
edit change last paragraph
Re: Cancelling phone line question:
05-11-2018 11:16 AM
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My question was if anyone knew what the implications would be if moving to another provider in the future that does require you to have a copper voice line.
Re: Cancelling phone line question:
05-11-2018 11:29 AM
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It would depend on the company you move to and their Terms & Conditions (offers!!!) at that time.
Zen do an internet only service. Others might also.
Brian
Re: Cancelling phone line question:
05-11-2018 12:30 PM
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Given that a lot of Openreach's FTTP future installs are on new building sites without any legacy copper wire, it is really the norm going forward.
Openreach will not fit a copper line to said properties after the event.
So no provider is going to refuse custom due to the lack of a copper line.
Although the price difference between fttp with phone line and fttp without is only pennies a month to the consumer. (Openreach discount the fttp if there is a copper line rental in place)
05-11-2018 7:24 PM - edited 06-11-2018 1:47 AM
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Hi there.
I agree with what others have said that you're best with asking the prospective providers you may want to move to.
If you decide to cease your phone line, it'll show as a stopped BT line that any provider who uses BT equipment at the exchange should be able to reactivate within 1 working day.
If the provider uses their own equipment(Known as LLU) they may charge a fee to connect the phone line to their equipment. As an example, we'd charge £49.99 for reactivating stopped LLU lines as it'd entail an engineer going out to connect the line to the BT equipment we'd use.
It's worth noting that a recently ceased line may not always show as a stopped line on the supplier systems.
In some cases I've come across(and frustratingly), if no stopped lines show, the only order that can be placed is a new line installation (which we'd charge £49.99 for).
Also, a stopped line will only remain a stopped line if an engineer doesn't go out to re-use the line for a neighouring property at some point in the future. If that happens then again a provider may need to place an order for a new line installation.
All that said, it's unlikely that a provider will need to install a copper line to provide you with FTTP (though don't take my word for it please, I'd speak to other providers and see what they say).
Hope this helps though.
Re: Cancelling phone line question:
06-11-2018 7:03 PM
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Re: Cancelling phone line question:
07-11-2018 11:25 PM
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I’d actually like to cancel/cease my landline as this has been redundant and not used anymore for a long time since I got FTTP. Can you advise how to go about this or any additional info you require?
Re: Cancelling phone line question:
08-11-2018 3:25 PM
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Assuming you're out of contract for your phone line there will be no additional charges re cancellation. However, there is a £2.50pm Internet only surcharge.
When a staff member ( @Gandalf ) picks this up they'll create a ticket on your account with details. You need to reply to that to officially confirm your request.
Brian
Re: Cancelling phone line question:
09-11-2018 10:38 AM
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Hi @JI
I've created a ticket on your account with more information about this. You can view and reply to it from here: https://www.plus.net/wizard/?p=view_question&id=184406823 hope this helps.
Re: Cancelling phone line question:
09-11-2018 11:24 AM
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Re: Cancelling phone line question:
09-11-2018 11:40 AM
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Re: Cancelling phone line question:
12-11-2018 2:45 PM
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Just to post back here, I can confirm that your phone line is ceased and your account type changed to the appropriate broadband only package. If you have any further queries, please feel free to let us know.
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- Re: Cancelling phone line question: