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Cancelling my phone line

SZRacer
Just browsing
Posts: 1
Registered: ‎21-05-2019

Cancelling my phone line

Hi there,

I believe I'm correct that the 'safe' way to cancel the phone line (but KEEP the broadband service) on my FTTP Trial account, is to request it on here?

If that is so, and one of the admins could initiate it for me, that would be great.

To re-iterate, we want to keep the Broadband side, but terminate the line rental.

Thanks,

James

2 REPLIES 2
Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Cancelling my phone line

Hi @SZRacer

 

Thanks for getting in touch.

We are happy to assist you in doing this via our forum, I have sent you a ticket on your account regarding this. Can you please follow the instructions and we can process this for you. You can find the ticket here

Warwick
Plusnet Alumni (retired)
Plusnet Alumni (retired)
Posts: 594
Fixes: 29
Registered: ‎06-08-2018

Re: Cancelling my phone line

Hi @SZRacer

 

Thanks for getting in touch on the ticket on your account.

I have updated details for you and you can view these here

 

Let me know if you have any questions in the future.