Cancelling my phone line

[#1]

Hi there,

I believe I'm correct that the 'safe' way to cancel the phone line (but KEEP the broadband service) on my FTTP Trial account, is to request it on here?

If that is so, and one of the admins could initiate it for me, that would be great.

To re-iterate, we want to keep the Broadband side, but terminate the line rental.

Thanks,

James

[#2]

Hi @SZRacer

Thanks for getting in touch.

We are happy to assist you in doing this via our forum, I have sent you a ticket on your account regarding this. Can you please follow the instructions and we can process this for you. You can find the ticket here

[#3]

Hi @SZRacer

Thanks for getting in touch on the ticket on your account.

I have updated details for you and you can view these here

Let me know if you have any questions in the future.