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Cancellation policy

FIXED
Grafter
Posts: 77
Thanks: 4
Registered: ‎01-08-2010

Cancellation policy

I've just bought a new home which has fttp, I'm assuming nothing has changed and I can't take my plusnet fttp account with me.
How much notice do I need to provide and do I just put a message on here closer to the time?
4 REPLIES 4
Hero
Posts: 4,938
Thanks: 1,690
Fixes: 30
Registered: ‎30-07-2008

Re: Cancellation policy

All details here: https://www.plus.net/help/legal/cancellation-policy/

The older I get, the earlier it gets late.

ADSL2+   Billion 8800NL
All Star
Posts: 1,349
Thanks: 318
Fixes: 16
Registered: ‎28-02-2017

Re: Cancellation policy

Fix

@leehowarth 

Although it's never been 100% clear PlusNet policy appears to have been to transfer Trial users onto a 30 day contract at the end of their contract after the DTTP install date. If this is the case with  you then 30 days is your notice period.

 

Check your Member's page to see what it says about your service.

 

Brian

Grafter
Posts: 77
Thanks: 4
Registered: ‎01-08-2010

Re: Cancellation policy

Cheers, i'll go with the 30 days.

 

Ive been looking at BT and for some reason its about £5/month cheaper at the new address than if I ordered it at my current address. Its only a couple of miles down the road and I believe on the same exchange.

All Star
Posts: 1,349
Thanks: 318
Fixes: 16
Registered: ‎28-02-2017

Re: Cancellation policy

@leehowarth 

I wouldn't - just in case you're still in contract. If so, you'd get cancellation charges. I just checked my account - all it says on the Front page under My Contract is "Unlimited Fibre (no phone)"

 

Unless @Gandalf is about you'll need to phone them.

 

Brian