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Cancel phone line

Sienco
Dabbler
Posts: 19
Thanks: 1
Registered: ‎02-03-2018

Cancel phone line

Can I please request line rental cancellation only on my account? Very happy with the FTTP and as such have no need for a separate landline.


Thanks in advance.

6 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 10,717
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Cancel phone line

Hi there and sure thing.

If you let me know via this ticket https://www.plus.net/wizard/?p=view_question&id=185682310 that you're happy to go ahead, I'll be happy to arrange this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Sienco
Dabbler
Posts: 19
Thanks: 1
Registered: ‎02-03-2018

Re: Cancel phone line

Could you please let me know why I have been charged a £70 termination fee? I’ve been with you for years and it was absolutely assured when I joined the FTTP beta that I wouldn’t be entered into a new 12 month contract, in any case that was over 12 months ago.

Could you please ensure this charge is deducted from my account? Thanks
Plusnet Help Team
Plusnet Help Team
Posts: 10,717
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Cancel phone line

Sorry to see we've got your bill wrong, while I can't change the amount we'll be taking I'll make sure we refund you the appropriate amount back to you once the invoice has cleared. 

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Sienco
Dabbler
Posts: 19
Thanks: 1
Registered: ‎02-03-2018

Re: Cancel phone line

Thanks for the quick response @Gandalf
Plusnet Help Team
Plusnet Help Team
Posts: 10,717
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Cancel phone line

No problem. I'll keep an eye on this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Plusnet Help Team
Plusnet Help Team
Posts: 10,717
Thanks: 3,337
Fixes: 538
Registered: ‎21-04-2017

Re: Cancel phone line

No problem. I'll keep an eye on this for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team