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Cancel Phone Line

misterbreen
Grafter
Posts: 32
Registered: ‎21-12-2017

Cancel Phone Line

Hi.

 

My Line Rental Saver will be coming to an end. As I don't really use my phone line, can I get it cancelled (and still keep my FTTP Trial)?

 

 

I see from this thread it's best to raise the request here:

https://community.plus.net/t5/Fibre-To-The-Premises-trial/Cancelling-Phone-Line-Costs/td-p/1562332

 

 

Just to be clear I don't want this to affect my FTTP Trial - it's a great service. Smiley

Many thanks.

10 REPLIES 10
Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Cancel Phone Line

Hi @misterbreen

 

Thanks for getting in touch.

 

I have had a look through your account regarding your phone line and there are options available to you. As you mentioned your Line Rental Saver is due to finish soon, and if you are looking to just have the FTTP connection you would then pay the broadband only cost of this which is currently £22.49

 

I have attached a link to a ticket on your account which has further details. I would advise that we are currently undergoing some maintenance which may mean you are unable to view the ticket today but should be up and running again as soon as possible.

 

https://www.plus.net/wizard/?p=view_question&id=182215517


If you have any further questions feel free to get in touch.

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
SpendLessTime
Aspiring Hero
Posts: 2,847
Thanks: 847
Fixes: 82
Registered: ‎21-09-2009

Re: Cancel Phone Line

@Warwick

Surely the "new" price for 80/20 FTTP without phone line is £23.49 as it went up by £1 as part of the price rise sorry refresh in June.

Plusnet Help Team
Plusnet Help Team
Posts: 594
Thanks: 83
Fixes: 29
Registered: ‎06-08-2018

Re: Cancel Phone Line

Hi @SpendLessTime,

 

Thank you for pointing that out, I do apologise.

The price of FTTP without a phone line would be £23.49

 

I have raised this internally to amend the information on our website as quickly as possible.

 

If this post resolved your issue please click the 'This fixed my problem' button
 Warwick
 Plusnet Help Team
misterbreen
Grafter
Posts: 32
Registered: ‎21-12-2017

Re: Cancel Phone Line

My Line Rental Saver will be coming to an end. As I don't really use my phone line, can I get it cancelled (and still keep my FTTP Trial)?

 

I did raise this earlier (you can see when I started the thread), but I was asked to come back to you at the beginning of Novemeber (my existing rental comes to an end in November).

 

Many thanks,

Plusnet Help Team
Plusnet Help Team
Posts: 14,640
Thanks: 367
Fixes: 104
Registered: ‎27-04-2007

Re: Cancel Phone Line

Hi there, yes I don't see why we can't arrange that for you. Would you like us to get this lined up for the next payment date? - Adam 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
misterbreen
Grafter
Posts: 32
Registered: ‎21-12-2017

Re: Cancel Phone Line

Please. If you could set this up. I dont want to pay ant line rental going forward. Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 14,723
Thanks: 4,563
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Registered: ‎21-04-2017

Re: Cancel Phone Line

Just so the request comes from your account, please could you reply to this ticket with confirmation that you're happy to go ahead?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
misterbreen
Grafter
Posts: 32
Registered: ‎21-12-2017

Re: Cancel Phone Line

Done.

Thanks for progressing!

misterbreen
Grafter
Posts: 32
Registered: ‎21-12-2017

Re: Cancel Phone Line

Hi Guys.

 

My phone line was cancelled (as I requested) via ticket: 184259291 (this is good).

 

On the ticket I was told my bill would be £23.49 going forward.

However, my last bill  was for £38 (which included a line rental).

Could you look into this for me, as I don't think I've been billed correctly.

 

Thanks.

Plusnet Help Team
Plusnet Help Team
Posts: 1,058
Thanks: 179
Fixes: 35
Registered: ‎07-12-2017

Re: Cancel Phone Line

Hi @misterbreen, really sorry about this. I have added further information here for you.

If this post resolved your issue please click the 'This fixed my problem' button
 Lauren Barry
 Plusnet Help Team