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BT say: 2.5 mile from cabinet won't work

Chriz
Dabbler
Posts: 17
Registered: 06-11-2010

BT say: 2.5 mile from cabinet won't work

Another Bt engineer was out today who tested my FTTC line and said there are no faults and that it is a 4.2km line from the cabinet. However broadband won't sync feom my house. They said on the form that was left (I was out) that my line seems to be outside the working limits for BT infinity. And he told be to contact Bt infinity helpdesk! He didn't realise he was working for Plusnet as the ISP I guess. Surely distance isn't the only problem, line quality or a bad joint - should BT fix this? ~7 mile of fibre installed, and the last 2.5mile of wire let's it down. Doesn't make sense especially because adsl from the exchange could sync before (allthough temperamental)?
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Re: BT say: 2.5 mile from cabinet won't work