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Are FTTP trial requests still being processed?

Liquidsilver
Newbie
Posts: 2
Registered: 28-03-2016

Are FTTP trial requests still being processed?

Hi, I opened a trial request 121487825  over three weeks ago ( 6th of March ) and I've not heard any response back. I tried pinging the ticket itself a week ago but still heard nothing.
Are plusnet still processing requests or is the backlog really now three weeks long?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: Are FTTP trial requests still being processed?

You should have an update very shortly Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
Liquidsilver
Newbie
Posts: 2
Registered: 28-03-2016

Re: Are FTTP trial requests still being processed?

Thanks Chris for the update on the ticket and for working on bank holiday monday!
I had made a guesstimate that the backlog was 2 weeks long( based on other posts on the forum) and I started to get concerned when I still didn't hear anything after 2 weeks.
I wouldn't normally hassle but I'm 100% working from home soon and upgrading the upload from 512kb to 20MB would really make a difference!