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Anyone suffering disconnections ?????

StuartUK35
Grafter
Posts: 278
Registered: 09-09-2011

Anyone suffering disconnections ?????

Last nite, my connection went off (just after 1:30am)...
Rebooted Modem, but still same...
For Ref:  You get 3 green lights on the modem, but at half 1, only had 2...
After reboot, still only had 2....
Checked this morning at 7:30am, appeared to be OK.... (done a weather update on my iphone via the wifi)
Now, its 4pm, other half at home and only 2 lights on the modem.....
Just got her to reboot modem, still 2 lights.... (IE: the Internet one being OFF!)
Being on the Trial for extra fast slower fibre, does this mean i have to allow for drop outs like this, or is worth me calling support when i get home to log it as a line drop ?
7 REPLIES
Community Veteran
Posts: 5,399
Thanks: 214
Fixes: 2
Registered: 11-08-2007

Re: Anyone suffering disconnections ?????

My modem disconnected at 15:50, then repeatedly tried restarting but failing the "CHAP authentication" until 16:15, but it now seems to be back and working  Huh
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: Anyone suffering disconnections ?????

Twits will know there's been a lot of users dropped: http://twitter.com/#!/plusnet
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: Anyone suffering disconnections ?????

Mine has dropped a couple of times in the last few minutes.
Community Veteran
Posts: 26,357
Thanks: 607
Fixes: 8
Registered: 10-04-2007

Re: Anyone suffering disconnections ?????

Service status out now: http://usertools.plus.net/status/archive/1334849045.htm
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
StuartUK35
Grafter
Posts: 278
Registered: 09-09-2011

Re: Anyone suffering disconnections ?????

cheers Jelv....
would appear that other users are having dropouts...  best i look on that note portal page which shows if any problems are out there, etc etc Smiley
cheers
StuartUK35
Grafter
Posts: 278
Registered: 09-09-2011

Re: Anyone suffering disconnections ?????

all back now on Smiley Smiley
cheers all
jayp
Dabbler
Posts: 14
Registered: 07-09-2010

Re: Anyone suffering disconnections ?????

yes suffered from outage and just managed to reconnect at 16:30