Account cancelled - But I didn't ask

[#1]

Hi,

I have just received a few emails from plusnet thanking me for cancelling my account.... Which I have never done. It seems someone got confused between a cancellation of the phone line 2 months ago, when I switched to the FTTP Trial and decided to cancel everything now (why oh why?).

I have tried to talk to an agent on chat, but he didn't seem very clued up. He told me to call and ask for re-activation. However, I wanted to check first with @Gandalf if he can intervene and fix this before it's too late...

Thanks,

Thaelvyn.

[#2 · Accepted solution]

Hi Thaelvyn.

Sorry to see how this has been handled on your account.

I'll be passing feedback on internally where appropriate.

The good news is that your FTTP asset remains intact, so I'm reactivating your account now.

You should be able to connect in a moment.

EDIT: Is your service working now?