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ADSL profile applied in error?

FIXED
beeceegee
Rising Star
Posts: 511
Thanks: 31
Fixes: 1
Registered: 27-11-2012

ADSL profile applied in error?

My profile may have inadvertently been set back so ADSL - upload is the full 20Mb/s but download is only 2Mb/s. This probably happened during a conversation with COTS on the possibility of supplying PNTV over FTTP. I think the CS rep was confused because the ADSL asset is still live, and some tinkering with the account probably occurred as a result.

Could some kind soul please reset me to 80/20. The ADSL asset can probably be switched off as well. Might be worth liaising with @MatthewWheeler to let him know when done, as he is investigating the PNTV issue for me.

Many thanks

BrianG

3 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 4,522
Thanks: 238
Fixes: 109
Registered: 01-01-2012

Re: ADSL profile applied in error?

Looking into it now sorry for the delay.

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 Matthew Wheeler
 Plusnet Help Team
Plusnet Staff
Plusnet Staff
Posts: 643
Thanks: 135
Fixes: 28
Registered: 17-10-2015

Re: ADSL profile applied in error?

Fix

Hi Brian.

 

I've taken a look at things and the profiles our side are all set correctly, I'd suggest getting this looked into as a potential fault as the FTTP profile our side is showing up to 100Mb download 

 

edit: turns out Matthew beat me to it and updated the profile as I loaded the account Smiley


 Paul Tarr
 Plusnet Network Operations
beeceegee
Rising Star
Posts: 511
Thanks: 31
Fixes: 1
Registered: 27-11-2012

Re: ADSL profile applied in error?

haha, thanks to both of you. All back to normal now