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80 20 trialists - please read this

Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

80 20 trialists - please read this

Hi all,
We'd appreciate it if you could take a couple of minutes to fill in this to give us feedback of the 80/20 trial and your experience of it:
http://www.zoomerang.com/Survey/WEB22FTH92AFJS
It'll only take a few minutes and the feedback will be invaluable to us when we come to design new products and choose the hardware to go with them.
FYI some of you may also receive an email regarding this but that doesn't mean we're asking you to fill it out more than once.
Thanks for the time, co-operation and feedback some of you have put into this.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
31 REPLIES
JEB
Grafter
Posts: 262
Registered: 01-09-2007

Re: 80 20 trialists - please read this


Done.
Thanks for giving me the opportunity to take part in the trial.

James
jamesanstee
Grafter
Posts: 473
Thanks: 5
Registered: 20-04-2012

Re: 80 20 trialists - please read this

Feedback left.
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: 80 20 trialists - please read this

Cheers guys Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
willm888
Dabbler
Posts: 18
Registered: 11-05-2012

Re: 80 20 trialists - please read this

Also done, any idea when the trial is due to end - end of may seems likely  Wink
Picnic
Grafter
Posts: 186
Thanks: 1
Registered: 30-10-2007

Re: 80 20 trialists - please read this

Filled my survey in. I didn't have a TG582n Router (or whatever the exact model is) but it would have inconvenienced me if I had lost an Ethernet port. I also said I didn't want to pay for the higher speed but that's mainly because my speed increase over the 40/10 product I had before was not huge. I might pay more if I got lots more speed, but I'd also expect a bandwidth increase to match.
rongtw
Seasoned Hero
Posts: 6,206
Thanks: 1,107
Fixes: 11
Registered: 01-12-2010

Re: 80 20 trialists - please read this

Filled it in  Wink but have only been on a few weeks  Cry how long before  i drop back to 40/2 ?
or whats it going to cost to keep it ?
Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
Plusnet Help Team
Plusnet Help Team
Posts: 17,624
Thanks: 610
Fixes: 158
Registered: 05-04-2007

Re: 80 20 trialists - please read this

No firm dates for ending the trial or launching a full product have been made yet, we'll let you guys know as soon as they have.
If this post resolved your issue please click the 'This fixed my problem' button
 Chris Parr
 Plusnet Help Team
millsdon
Grafter
Posts: 47
Registered: 01-04-2012

Re: 80 20 trialists - please read this

done via the email link i received.
katie
Grafter
Posts: 152
Registered: 30-07-2007

Re: 80 20 trialists - please read this

Did mine after receiving email. I said I wouldn't pay more as my speed wasn't much more than the 40/2 product which I'd had.
Katie
AxeMurderer
Grafter
Posts: 164
Registered: 18-05-2011

Re: 80 20 trialists - please read this

Done.
I also wouldn't pay extra. That is because although I can get the connection to run at close to top speeds, my router/wireless can't deliver much more than 40/10 to where I can use it i.e. 80/20 is more than I can actually benefit from. I suspect this will be true for many others in practice.  But I think you'll need an 80/20 product as otherwise you'll look noncompetitive against BT et al.
I also get internet slowdowns, almost freezes, on 80/20 that I never had on 40/2. This too could be a router issue.
My ideal product would be 40/10 with an 80GB/month usage allowance, at the same price as the current 40/2 and 40GB/month. Then I could bin the Extra and buy Pro instead!
Many thanks for allowing me onto the trial.
tedsloan
Dabbler
Posts: 22
Registered: 25-07-2007

Re: 80 20 trialists - please read this

I notice frequent mention of a 40/2 Trial. I was on 40/10  until I changed to the 80/20 Trial. I am unlikely to keep the 80/20 when the time comes for a decision as the increase in speed has been insignificant. I would like to think I could recover the 10 Mbps speed of old and not decline to 2 Mbps. Could this be clarified please?
paulpicks21
Grafter
Posts: 422
Registered: 08-03-2010

Re: 80 20 trialists - please read this

Done.
I stated I would be happy to pay an extra £5 per month seeing as I get 76meg.
I can fully understand it not being viable for many people especially if you are only getting a few meg more than the 40/2 service.
millsdon
Grafter
Posts: 47
Registered: 01-04-2012

Re: 80 20 trialists - please read this

I'd agree there. i only went to 50/11 so if there is any extra charge, it simply isn't worth it for me. The speed really only comes into it for downloading so I am more than willing to wait a few more minutes for things to arrive.
Latency and uploads are more important to me so the 40/10 will suffice. That being said, I think the allowance is a bit too low as I'm constantly policing it at the moment.
wardie2437
Dabbler
Posts: 17
Registered: 15-05-2012

Re: 80 20 trialists - please read this

Not much change for me I'm afraid, in fact I have to ask the question - "Am I still on the trials or have I now been taken off" - I've not noticed any difference.
Got a great speed directly connected to Cable Modem - 71/19 - But once router(s) were installed and wireless added (I have no option but to use wireless)
I am only getting round about 25/14 - and yes upload speed does seem excessive when compared to download speed. Cry