80/20 FTTC Trial Closed
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- Re: 80/20 FTTC Trial Open
Re: 80/20 FTTC Trial Open
06-03-2012 12:20 PM
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@Adam
I clicked on that link but I don't think it worked as there is no open ticket when I go to "your questions" under help.
James
Re: 80/20 FTTC Trial Open
06-03-2012 12:21 PM
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I'd need you to raise a fault via the checker I linked to in my last response please.
@garywood84
I'll do my best but I can't make any promises though I'm afraid as it depends on stock levels.
@JEB, give it another try, there's no open fault ticket showing on your account, I've double checked the link and that's fine.
Re: 80/20 FTTC Trial Open
06-03-2012 12:36 PM
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@Adam
I got it to work. There was an unclosed fault ticket on my account already due to my VDSL modem being changed last week. When I closed this ticket the linked you posted worked.
My ticket is #52952973.
As I have included in the ticket I believe the problem is with BT rather than your systems. Although given you are planning on discussing all these problems with a BT contact I guess you think it's down to BT as well.
James
Re: 80/20 FTTC Trial Open
06-03-2012 2:05 PM
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just created a ticket as requested ref: 52954131
Cheers
Michael
Re: 80/20 FTTC Trial Open
06-03-2012 2:11 PM
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Quote Although given you are planning on discussing all these problems with a BT contact I guess you think it's down to BT as well.
I don't want to speculate too much at this stage but I will let you know how things go with that after my initial discussion with them
Adam
Re: 80/20 FTTC Trial Open
06-03-2012 4:33 PM
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So, currently I am synced at 68271, IP profile 66.08 and speedtest showing:
I guess I shouldn't really complain, but I was getting over 70Mbps and pings below 10ms when the trial started. Why the deterioration?
Re: 80/20 FTTC Trial Open
06-03-2012 7:52 PM
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Hi Adam, I was wondering if you could assist with this query please,
I signed up for the 80/20 trial about week ago, I had a reply confirming that my application had being passed on and that a trial router was on the way, but the are only TWO things that have changed since; my upload speed has gone up from 1.6Mbit to what it should be (10Mbit) according to my Fibre package (Extra Fibre), and my connection profile has changed from 37Mbit to 20Mbit.
Is this how it should be/go, or is there something else still to be done for the Trial to kick off on my line.?
Re: 80/20 FTTC Trial Open
06-03-2012 8:00 PM
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Adam, I have raised a ticket regarding my speed problem on FTTC 80/20 re: your reply #357
Re: 80/20 FTTC Trial Open
06-03-2012 8:23 PM
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Quote from: NRV618
Hi Adam, I was wondering if you could assist with this query please,
I signed up for the 80/20 trial about week ago, I had a reply confirming that my application had being passed on and that a trial router was on the way, but the are only TWO things that have changed since; my upload speed has gone up from 1.6Mbit to what it should be (10Mbit) according to my Fibre package (Extra Fibre), and my connection profile has changed from 37Mbit to 20Mbit.
Is this how it should be/go, or is there something else still to be done for the Trial to kick off on my line.?
This is how it should be. Firstly, before you were upgraded, the standard upload Plusnet provided was 2Meg, not 10. The fact that it has now risen to approximately 9meg means that your upload has been uncapped to a maximum of 20, but your line is only capable of 9.
Secondly, the profile change to 20Meg is deliberate. Ignore the figure of 20Meg, it is just a temporary profile used for the trial, until the permanent ones are in place, it will not be affecting your speed whatsoever.
Re: 80/20 FTTC Trial Open
06-03-2012 8:25 PM
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Re: 80/20 FTTC Trial Open
06-03-2012 8:33 PM
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Thanks for the info reddev87 ,
But does that mean that my download speed will not increase from where it stands at the moment.? or does the 20Mbit profile only apply to upload speeds.?
cheers..!
Re: 80/20 FTTC Trial Open
06-03-2012 8:42 PM
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Whatever the downstream IP profile on the speedtester says for your line, that is as fast as you will get.
Re: 80/20 FTTC Trial Open
06-03-2012 9:15 PM
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Ticket no #52966663 created.
Thanks in advance.
Re: 80/20 FTTC Trial Open
06-03-2012 10:42 PM
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Re: 80/20 FTTC Trial Open
06-03-2012 10:48 PM
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Quote from: _Adam_Walker_ Update: re anyone that's still waiting for their router, there's been an issue at the warehouse I'm afraid, that's been sorted and they're being shipped out today.
Adam,
I've just checked in my account and there isn't the usual ticket to say that the hardware order's status has changed to 'dispatched'. Please could you look at this and confirm that everything is OK, when you get a chance?
Thanks,
Gary
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