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330 Mbit trial

francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

330 Mbit trial

Hi,
how to join the 330 Mbit package trial?
I had 4 months of  problems as Dave knows and today my ticket has been closed but without
telling me anything about my upgrade.
cheers
17 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: 330 Mbit trial

Hi there,
You're already on the FTTP trial, unfortunately we don't offer 330mb any more so you won't get that. However it will be a 100mb/30mb connection.
Sorry for any lack of clarity on the answer from my colleague on ticket 79574914 I've given him some feedback about that.
Adam
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

Hi,
what you mean you don't offer anymore the 330 Mbit package? I sign up to plusnet 4 months ago exactly for ths reason, I have been told that the upgrade was going to happen after the
first installation and now you tell me, after 4 months... Sorry we don't give this package anymore?
If this is the situation I immediately go to BT Retail because this behavious is unaccetable.

Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: 330 Mbit trial

Quote
If this is the situation I immediately go to BT Retail because this behavious is unaccetable.

Please bear in mind this is part of a trial service but on the other hand I'm really sorry this doesn't seem to have been communicated to you at all so far.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

No what the support told me is that after the first installation I was goign to get the 330 Mbit package and this is the reason I did wait 4 months, now
is there any possibility for me to join the trial as promised?
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

Dave Tomlinson - Products - Port Requests
12:03pm, Thursday 9 Jan 2014
Dear Mr Garelli,
Ok no problem, I've ordered the service as 80Mbps but I'll upgrade it to 330Mbps once the installation is complete, it's easier to install first and upgrade after than change it.
Kind regards,
Dave Tomlinson
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

Just to be crystal clear I will not wait another 4 months to get an answer about this, if for Monday I don't hear anything back from Plusnet
I will immediately contact BT retail.
cheers
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

Ok I've been speaking with Dave,  can we please upgrade to 100 Mbit please?
cheers.
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: 330 Mbit trial

Quote
can we please upgrade to 100 Mbit please?

Absolutely, I've just submitted a modify order which is due to complete on Monday.

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

Thanks you Adam,
last question, is there any eta when the fix for the 330 Mbit trial is going to be pu in place?
cheers
Plusnet Help Team
Plusnet Help Team
Posts: 12,718
Thanks: 102
Fixes: 31
Registered: 27-04-2007

Re: 330 Mbit trial

Not yet I'm afraid I'll do my best to make sure that either myself or Dave keeps you posted of any developments.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

Ok thanks
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

Hi Guys,
I should be on 100 Mbit right now but it seems I am still stuck at 70, any problem?
cheers
Community Veteran
Posts: 6,818
Registered: 27-10-2012

Re: 330 Mbit trial

If you run the BTW test (http://speedtest.btwholesale.com) and go to Further Diagnostics, what's your IP Profile? What's your current line speed (https://portal.plus.net/my.html?action=data_transfer_speed) ?
francescogarell
Grafter
Posts: 31
Registered: 08-04-2014

Re: 330 Mbit trial

This is BT further tests :
Best Effort Test:
Download Speed : 73.88 Mbps
2. Upstream Test:
Upload Speed : 19.6 Mbps

Your speed test has completed and the results are shown above, however during the test an error occurred while trying to retrieve additional details regarding your service. As a result we are unable to determine if the speed you received during the test is acceptable for your service. Please re-run the test if you require this additional information.
Line Speed :
Estimated line speed:
7Mb (Download speed could vary depending on line conditions. Estimates are the maximum speeds that your phone line can support. These speeds are dependent on the package you choose.) - Checked on 2014-05-08 11:21:23
Current line speed:
78 Mb