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120845093

JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

120845093

Hi can someone let me know that the last question I asked to Paul Tarr has been actioned. And also in there any news on when the external work will be taking place
Order reference: 3-137542747771
Regards
Jeremy
64 REPLIES
Plusnet Staff
Plusnet Staff
Posts: 643
Thanks: 135
Fixes: 28
Registered: 17-10-2015

Re: 120845093

Hi Jeremy Smiley
I'm going through the Fibre orders today(or as much as I can), so will take a look and make sure all has gone through as expected
**edit**
should have an email now

 Paul Tarr
 Plusnet Network Operations
JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

Re: 120845093

Hi is there any further news on completion date. Paul Tarr communicated Hoping for the 6th April is this still on, plus when is the external working looking to be completed
Order reference: 3-137542747771
Many thx
Jeremy
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: 120845093

The order is showing committed for 06/04/16, however it's not showing the external visit date...
I'll give our suppliers a call tomorrow to find out what's happening with that for you.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

Re: 120845093

Thanks Harry
Look forward to the response.
Cheers
Jeremy
JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

Re: 120845093

Harry
Openreach came out yesterday  and have put a box on the side of the house, no cable attached, guessing they need to come back to run fibre cable from 50 yards away, any updates would be great
Regards
Jeremy
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: 120845093

Putting the box on the side of the house sounds like they may have done the external installation.
I don't start work until 11:30 today and unfortunately I can't guarantee it will be the first thing I pick up, but I'll get further updates later today Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

Re: 120845093

Hi Harry
Where the fibre cable is currently it needs to run to another pole then to my house, there are no extra cables currently coming from my pole. There are no cables into the new box, so I'm guessing they are coming back Huh?
Hope you can find out any info when your in
Many thanks in advance
Jeremy
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: 120845093

Just got off the phone with our suppliers.
They've confirmed that part of the external work has been completed, however 2 engineers will be required to complete the outstanding external work. We've been asked to check back around Thursday next week (Feel free to give me a nudge via the forums if you've not heard anything back) for confirmation that this has been completed.
Due to the outstanding work, I've got to advise that the appointment for 06/04/16 is dependant on the rest of the external work being completed.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

Re: 120845093

Thanks for the update.
Can I check when the router will be sent out plse
Jeremy
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: 120845093

I've marked that to be sent now, we always have to advise 3-5 working days for delivery, however they're sent 1st class post and usually arrive sooner Wink
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

Re: 120845093

Thank you
Just need the cable sorted now and we will be go to go for the engineer on then 6/4 fingers crossed
Cheers

Jeremy
JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

Re: 120845093

Hi Harry
Router has arrived, just need Openreach to connect final bit to house. If you hear anything about when and hopefully this week plse let me know
Cheers
Jeremy
JezFTTP
Grafter
Posts: 30
Registered: 15-03-2016

Re: 120845093

Hi Harry
Gutted, Openreach came out today and connected all the cabling, found a fault, took all the cabling down, put in new cabling continued to find fault, they don't know what the fault is, now gone back to Openreach to send other engineers to find problem.
Please can you chase up when this is looking to the place.
So close, but so far
Cheers
Jeremy
6th April looking very unlikely
Plusnet Help Team
Plusnet Help Team
Posts: 4,017
Thanks: 734
Fixes: 165
Registered: 25-03-2015

Re: 120845093

Sorry to hear it didn't go too well today Undecided
I'll give our suppliers a call tomorrow at some point
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team