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wifi keeps dropping every 5-10mins

beccag12
Newbie
Posts: 3
Registered: 05-01-2018

wifi keeps dropping every 5-10mins

I keep getting wifi drops every 5-10mins and only does it when i'm on my xbox one. like if i'm on my xbox one the interent drops every 5-10mins and it effects all devices. when i'm not on it internet is fine. i also get a teredo error and i contacted Microsoft and since its effecting all devices it has to be on plusnets side. I've posted my event logs and you can see my device a lot and there are some other errors like session closed due to error, pppoe is down and dsl is down (been like this for 5 days). 

 

I've been using a manual dns which has helped but now its back.

2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 13,122
Thanks: 158
Fixes: 55
Registered: 27-04-2007

Re: wifi keeps dropping every 5-10mins

Hi there,

 

I've just been looking into this and straight away I can see that the connection is dropping out fairly frequently. 

 

Line tests are picking up on a potential fault so please try following the checks here as your next step: https://goo.gl/tu2WWu

 

If the problem then continues report a fault here and then drop me a PM to let me know: http://faults.plus.net

 

 

If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
beccag12
Newbie
Posts: 3
Registered: 05-01-2018

Re: wifi keeps dropping every 5-10mins

Apparently its been fixed but now it's dropping every thew seconds for my xbox one its fine on some devices. Looked on event logs keeps saying wifi registration failed. Also Is it my same account on here to sign in on plusnet to report a fault because its not letting me sign in