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wifi extension

AmyG
Newbie
Posts: 2
Registered: 12-11-2015

wifi extension

Had fibre optic broadband connection installed yesterday. Connection is worse than on broadband connection. Live in a narrow vertical house. Should I consider wifi extension?
4 REPLIES
Community Veteran
Posts: 26,686
Thanks: 910
Fixes: 10
Registered: 10-04-2007

Re: wifi extension

Is your router now in a different place to where it was before you upgraded?
jelv (a.k.a Spoon Whittler)
   Why I have left Plusnet (warning: long post!)   
Broadband: Andrews & Arnold Home::1 (FTTC 80/20)
Line rental: Pulse 8 Home Line Rental (£13/month)
Mobile: iD mobile (£4/month)
AmyG
Newbie
Posts: 2
Registered: 12-11-2015

Re: wifi extension

No. The reason for going to fibre connection was the Plusnet man said it would cover the whole house. Now the connection is poorer and I can't even connect to BBC iplayer.
shure
Grafter
Posts: 509
Thanks: 1
Registered: 21-01-2013

Re: wifi extension

Going to fibre shouldn't in itself make any difference to connectivity in the house.  That just affects the speed to your front door, so to speak.  Everything internal is handled by the router.  Just for clarification, are you saying that the fibre speeds are lower than expected or is it your wifi that you are having issues with?  I.e. does anything physically wired to the router experience decent speeds?  And are you getting the speeds as advertised?
If the connection itself is OK, then it may be an issue with your router, which could include physical placement, especially if previously you had no issues.  If you have everything in the same locations as when you had ADSL but you are experiencing a poorer service, that would seem to be the logical conclusion.  Do you have access to another router to test whether this is indeed the case?
Before spending money on a wifi extension, just check that it is indeed the wifi that is your bottleneck.  You could test wireless connection in the same room, one room away etc.  If it's still poor in the same room, then check whether switching channels might help, as you may be experiencing congestion.  Most routers are set to auto channels, but you could try experimenting to see whether setting the channel manually might help.  The ones to try are 1, 6 and 11.

Den1
Rising Star
Posts: 103
Thanks: 1
Fixes: 1
Registered: 24-10-2013

Re: wifi extension

Another thing for the OP to consider have things been updated on plusnet's side as its a new install, might still be stuck on adsl  Wink