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wifi drops out and old firmware version

Andy9
Dabbler
Posts: 12
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Registered: 3 weeks ago

wifi drops out and old firmware version

I refer to my earlier comments on your forum at:

https://community.plus.net/t5/My-Router/How-do-I-update-my-hub-one-firmware/m-p/1592994#M8793

 

No one has contacted me since Friday.  The problems persist. 

10 REPLIES
Plusnet Help Team
Plusnet Help Team
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Re: wifi drops out and old firmware version

Sorry to hear this.

We've passed this to the right team for action and we'll get that done as soon as possible

If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Andy9
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Re: wifi drops out and old firmware version

It's now Friday evening (30 November).  Nothing appears to have changed.  Can someone do something please?

Andy9
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Registered: 3 weeks ago

Re: wifi drops out and old firmware version

 

Hi @MatthewWheeler

 

4.20pm Monday 3 December

 

Still no-one has contacted me.  Can you pass this on to the "team" you referred to before, even tell me who they were?

Still my hub manager homepage says :

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 15/08/17

Still my wifi drops out.

Would the latest firmware help? Can you update it anyway?

Plusnet Help Team
Plusnet Help Team
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Registered: ‎11-01-2018

Re: wifi drops out and old firmware version

 

Hi @bobpullen

 

This is one that we picked up on the original thread (above) - could you please push the latest firmware to @Andy9's router?

 

Thanks

 

Dave

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 Dave G
 Plusnet Help Team
Andy9
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Re: wifi drops out and old firmware version

Hi @RandallFlagg  @MatthewWheeler @bobpullen

 

Is there any update on this please?

 

9.15 pm Wednesday 5 December.

 

Thanks

 

Andy

Plusnet Help Team
Plusnet Help Team
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Re: wifi drops out and old firmware version

Hi Andy.

I've chased this up for you. 

Could you let us know how things look by next week?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team
Andy9
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Re: wifi drops out and old firmware version

Hi @Gandalf

 

Thank you, I'll let you know!

Plusnet Help Team
Plusnet Help Team
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Re: wifi drops out and old firmware version

You're now the proud owner of the latest firmware. Smiley

Let us know how it goes once your wife is back home. 

 

[edit]

Sorry, ignore that last part please.

I was thinking about another similar issue at the time. 

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 Anoush Mortazavi
 Plusnet Help Team
Andy9
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Re: wifi drops out and old firmware version

Hi @Gandalf

 

Thanks, it does seem a bit better.  I have now got a super long length of ethernet cable, which will hopefully help as well,  but it still dropped out last night (Monday).  

 

The hub manager still shows:

Plusnet Hub One | Software version 4.7.5.1.83.8.237.2.2 | Last updated 15/08/17.

 

Andy

Plusnet Help Team
Plusnet Help Team
Posts: 10,025
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Registered: ‎21-04-2017

Re: wifi drops out and old firmware version

Hi Andy.

I've flagged that to our products guys to look into this further.

Due to a temporary issue with the hardware management system affecting our ability to manually push firmware updates out, I'd allow around a week for the request to be actioned. Can you let us know how things look this time next week?

If this post resolved your issue please click the 'This fixed my problem' button
 Anoush Mortazavi
 Plusnet Help Team