wifi dropping out on all devices
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wifi dropping out on all devices
13-04-2020 10:38 AM
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hi. using a hub one router. never had any problems at all untill the last 2-3 weeks. wifi is constantly dropping off on all devices connected to it. my son has xbox live and it keeps disconnecting from games whilst online with his friends. as you can imagine its not going down too well due to the covid 19 issue, and being stuck in. any advice please. T.I.A
Re: wifi dropping out on all devices
13-04-2020 1:46 PM
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I'm having exactly the same problem. The blue light is showing on my router and yet the connection keeps dropping to all devices in use. Had trouble free usage for over a year prior to the last week. Is this the same for you?
Re: wifi dropping out on all devices
13-04-2020 2:13 PM
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yes. same problem as ive been getting. i think its best to ring them just incase theres a problem with the line.
Re: wifi dropping out on all devices
13-04-2020 4:30 PM
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go to your router settings and change your wifi channel.. spoke to one of the tech guys and he told me to change to channel 1 or 6. wifi seems to be good now on all devices.
Re: wifi dropping out on all devices
13-04-2020 4:34 PM
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Welcome to our community forums.
@shaundavey12 It looks like you've spoken with somebody today and we've given you some steps to try.
@kpdchudleigh Can you try going through the steps explained Here?
Let us know if you need any further assistance.
Re: wifi dropping out on all devices
13-04-2020 4:42 PM - edited 13-04-2020 5:00 PM
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I'm having the same issue. I've replaced the ADSL filter and I'm plugged into the master socket.
Is there anything else I can do?
This seems to be an issue that PlusNet need to get a grip on!
Re: wifi dropping out on all devices
13-04-2020 6:35 PM
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@ahumble21 Your issue is unrelated to other faults. I note a fault report has been raised and we're expecting news tomorrow on your case.
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