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why is my speed getting slower?
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Re: why is my speed getting slower?
12-06-2015 11:40 AM
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Hi, I lost internet around 6PM last night, It still wasnt working when I left for work today.
Can you please run a test on my line?
Can you please run a test on my line?
Message 16 of 24
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Re: why is my speed getting slower?
12-06-2015 12:27 PM
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Hi daskinner,
It looks as though there's an outage in your area, I'm just speaking to BT now to get more info
It looks as though there's an outage in your area, I'm just speaking to BT now to get more info
Message 17 of 24
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Re: why is my speed getting slower?
12-06-2015 12:36 PM
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Thank you. yes please keep me updated.
Message 18 of 24
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Re: why is my speed getting slower?
12-06-2015 1:07 PM
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The outage was cleared at around 10.30 this morning, but you still aren't connected. Our logs are showing login attempts but the password your router is sending is being rejected. It should just be a case of reconfiguring your router with the correct password to get online, if you know how to do that? Let me know if not
Message 19 of 24
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Re: why is my speed getting slower?
12-06-2015 1:59 PM
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Thank you. I'll check the password when i get home.
Message 20 of 24
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Re: why is my speed getting slower?
12-06-2015 2:37 PM
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No probs, let us know if you're still having problems but a password rejection is usually good news because it shows the link between us and you is fine
Message 21 of 24
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Re: why is my speed getting slower?
21-09-2015 12:36 PM
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Hi, Can you check my line for any faults / speed reduction?
I have noticed over the past week or so that when watching Netflix that its starts to break up and buffer. Also webpages on my phone seem to take a while to open.
I have noticed over the past week or so that when watching Netflix that its starts to break up and buffer. Also webpages on my phone seem to take a while to open.
Message 22 of 24
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Re: why is my speed getting slower?
21-09-2015 2:15 PM
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Message 23 of 24
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Re: why is my speed getting slower?
21-09-2015 2:20 PM
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my TV is wired into the router.
My phone is wireless
Its good to hear my line is ok.. i'll monitor it to see if it happens again..
My phone is wireless
Its good to hear my line is ok.. i'll monitor it to see if it happens again..
Message 24 of 24
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