cancel
Showing results for 
Search instead for 
Did you mean: 

why is my speed getting slower?

daskinner
Grafter
Posts: 211
Registered: ‎15-12-2011

Re: why is my speed getting slower?

Hi, I lost internet around 6PM last night, It still wasnt working when I left for work today.
Can you please run a test on  my line?
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: why is my speed getting slower?

Hi daskinner,
It looks as though there's an outage in your area, I'm just speaking to BT now to get more info
daskinner
Grafter
Posts: 211
Registered: ‎15-12-2011

Re: why is my speed getting slower?

Thank you. yes please keep me updated.
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: why is my speed getting slower?

The outage was cleared at around 10.30 this morning, but you still aren't connected.  Our logs are showing login attempts but the password your router is sending is being rejected.  It should just be a case of reconfiguring your router with the correct password to get online, if you know how to do that?  Let me know if not
daskinner
Grafter
Posts: 211
Registered: ‎15-12-2011

Re: why is my speed getting slower?

Thank you. I'll check the password when i get home.
AndyT
Grafter
Posts: 141
Registered: ‎08-08-2014

Re: why is my speed getting slower?

No probs, let us know if you're still having problems but a password rejection is usually good news because it shows the link between us and you is fine
daskinner
Grafter
Posts: 211
Registered: ‎15-12-2011

Re: why is my speed getting slower?

Hi, Can you check my line for any faults / speed reduction?
I have noticed over the past week or so that when watching Netflix that its starts to break up and buffer. Also webpages on my phone seem to take a while to open.
MatthewWheeler
Plusnet Help Team
Plusnet Help Team
Posts: 8,896
Thanks: 1,506
Fixes: 480
Registered: ‎01-01-2012

Re: why is my speed getting slower?

Your line's testing absolutely fine.
Is this over a wired connection or wireless?
What sort of speeds are you getting?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
daskinner
Grafter
Posts: 211
Registered: ‎15-12-2011

Re: why is my speed getting slower?

my TV is wired into the router.
My phone is wireless
Its good to hear my line is ok.. i'll monitor it to see if it happens again..