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why did i move to plusnet

gw1syg
Newbie
Posts: 1
Registered: 20-03-2016

why did i move to plusnet

had been with BT for years only moved to plusnet to save some money and also gain a static IP
Order placed and there the issues started cant get Fibre but i have Fibre now with BT ?
Order was processed as ADSL with a Upgrade to Fibre requested
Day of switch over came phone moved over but thats the end of anything postve
no internet
spent ages on the phone to establish i had a fault and also no fibre was ever placed
so another phone call today and still no fibre order completed and no internet at all not even adsl
so far plusnet not a good start
5 REPLIES
Statex
Hooked
Posts: 6
Registered: 10-02-2017

Re: why did i move to plusnet

I also regret joining Plus Net.

geekofbroadband
Grafter
Posts: 39
Thanks: 2
Registered: 10-05-2016

Re: why did i move to plusnet

Me too, and what's worse is that its an 18 month contract... rip

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: why did i move to plusnet

I've looked into your account @Statex and I can see we've arranged engineer for next Tuesday AM to investigate a problem with the line.

 

Your case handler of the complaint you've raised will monitor the progress and contact you after the appointment. Apologies for the issues.

 

 

I'm sorry to hear you're having with your service @geekofbroadband

 

If there's anything I can help with on here please feel free to let me know and also private message me with your username as I'm not finding your account from your forum details.

I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support
geekofbroadband
Grafter
Posts: 39
Thanks: 2
Registered: 10-05-2016

Re: why did i move to plusnet

@Anoush I made a post about it here: https://community.plus.net/t5/Fibre-Broadband/Upload-speed-Dramatically-Dropped/td-p/1411929

 

My Hub One was up for about 20 days it was fine, then randomly rebooted in the night and I lost 7-8Mbs off my upload speed, download has also decreased.

 

EDIT: PM sent!

Plusnet Staff
Plusnet Staff
Posts: 2,123
Thanks: 362
Fixes: 115
Registered: 22-08-2015

Re: why did i move to plusnet

Thanks for your PM. I'll check things out tomorrow and will reply to your thread.
I've joined the Plusnet Help Team as of May 2017. As such, I have a new forum account. Please direct any queries to @Gandalf. Thanks

 Anoush Mortazavi
 Plusnet Support