cancel
Showing results for 
Search instead for 
Did you mean: 

why aren't I connected?

aboyne
Newbie
Posts: 2
Registered: 21-03-2016

why aren't I connected?

Today is transfer day.
BT managed to disconnect me first thing.
As yet (9.30pm) no Plusnet service
Why?
2 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 12,836
Thanks: 112
Fixes: 36
Registered: 27-04-2007

Re: why aren't I connected?

Hi there,
There can sometimes be a short amount of downtime on the date of your service being transferred between providers.
I've checked BT's records and the order is now complete so you should be able to connect to us.
If this post resolved your issue please click the 'This fixed my problem' button
 Adam Walker
 Plusnet Help Team
aboyne
Newbie
Posts: 2
Registered: 21-03-2016

Re: why aren't I connected?

I am now connected.  Thanks
Even 1 day without broadband was a pain.