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weird speed results

Smeaghoul
Dabbler
Posts: 18
Thanks: 1
Registered: ‎23-03-2016

weird speed results

just got connected to fibre
on 80Mb account
router reports 41mb d/l  &  19.53 u/l
speedtest 2.82mb d/l  18.75mb u/l
upload speed about right but what's with the download speed, it's about  Huhwhat I was getting on adsl connection
10 REPLIES
Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: weird speed results

Can you test it in the next 15 minutes?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Smeaghoul
Dabbler
Posts: 18
Thanks: 1
Registered: ‎23-03-2016

Re: weird speed results

now getting 39.03 d/l    18.70 u/l
better but still pretty low, only 50m from cabinet should be getting 70+mb
Plusnet Help Team
Plusnet Help Team
Posts: 4,415
Thanks: 988
Fixes: 192
Registered: ‎25-03-2015

Re: weird speed results

Looks like your connection is in sync at 42Mbps down and 20Mbps up.
Testing the line has also come back with the following result:
Quote
Voice fault suspected - contact Voice CP to progress copper issue

We'd need you to contact your phone provider to investigate the line fault. When contacting the phone provider it's best to not mention broadband as they may send you back to us, despite the test advising the phone provider to raise the matter.
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Smeaghoul
Dabbler
Posts: 18
Thanks: 1
Registered: ‎23-03-2016

Re: weird speed results

I'll look into it, thanks
Smeaghoul
Dabbler
Posts: 18
Thanks: 1
Registered: ‎23-03-2016

Re: weird speed results

Been in touch with BT, difficult as it turns out I actually have no phone service (problem with the line), they're sending an engineer on 01/04, too much of a coincidence to think that it's anything else but a wiring problem at the cabinet, after all there were only three engineers there doing the work Smiley
Plusnet Help Team
Plusnet Help Team
Posts: 4,415
Thanks: 988
Fixes: 192
Registered: ‎25-03-2015

Re: weird speed results

Hopefully your speed bounces back shortly after that's fixed, but if not please do let us know so we can look in to it further
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team
Smeaghoul
Dabbler
Posts: 18
Thanks: 1
Registered: ‎23-03-2016

Re: weird speed results

Just had Bt engineer on the phone fault fixed, router showing 78Mb d/l, speedtest still showing 39Mb, can someone give it a nudge, thanx
Plusnet Help Team
Plusnet Help Team
Posts: 5,946
Thanks: 577
Fixes: 216
Registered: ‎01-01-2012

Re: weird speed results

Can you test it in the next 15 minutes?
If this post resolved your issue please click the 'This fixed my problem' button
 Matthew Wheeler
 Plusnet Help Team
Smeaghoul
Dabbler
Posts: 18
Thanks: 1
Registered: ‎23-03-2016

Re: weird speed results

OK 73.5 d/l 18.7 u/l , sorted thank you so much, ps. it was a broken wire at the cabinet
Plusnet Help Team
Plusnet Help Team
Posts: 4,415
Thanks: 988
Fixes: 192
Registered: ‎25-03-2015

Re: weird speed results

Glad to hear it's sorted Smiley
If this post resolved your issue please click the 'This fixed my problem' button
 Harry Beesley
 Plusnet Help Team