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video buffering and lag spike in game

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: ‎11-04-2015

video buffering and lag spike in game

hello

 

i was wondering if someone could check the priorities on my line , i have massive lag spike in league of legend ( from 39ms to sometimes 1600+ms )and sometimes on other games and most of the video i watch ( stream , youtube ,... ) seems to buffer slowly , and my fibre is around 76Mb

 

 

thank you

 

 

7 REPLIES
rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: video buffering and lag spike in game

The first Question you will be asked here , are Wired or WIFI ?

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: ‎11-04-2015

Re: video buffering and lag spike in game

wired , using a home hub for better wifi

sebjo
Grafter
Posts: 67
Thanks: 7
Registered: ‎11-04-2015

Re: video buffering and lag spike in game

6 days and not an answer from plusnet , way to make customer proud guys !!!

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: video buffering and lag spike in game

Currently showing as 8 staff logged in ,,,  another post that has slipped though Sad

How are you testing ? have you set up a TTB graph http://www.thinkbroadband.com/ping/monitors.html

you should be able to check how your connection is , like mine below

tbb.PNG

 

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: ‎11-04-2015

Re: video buffering and lag spike in game

i use the bt homehub which is not supported by that TTB

rongtw
Seasoned Hero
Posts: 6,973
Thanks: 1,532
Fixes: 12
Registered: ‎01-12-2010

Re: video buffering and lag spike in game

@Anoush  can you help ?

Asus ROG Hero Vii Z97 , Intel i5 4690k ,ROG Asus Strix 1070,
samsung 850evo 250gig , WD black 2 TB . Asus Phoebus sound ,
16 gig Avexir ram 2400 , water cooling Corsair H100i gtx ,
Corsair 750HXI Psu , Phanteks Enthoo pro case .
sebjo
Grafter
Posts: 67
Thanks: 7
Registered: ‎11-04-2015

Re: video buffering and lag spike in game

so much pride in their customer service ,i can't even watch a stream on netflix without buffering in the evening ,i never had that when i was with bt or talk talk , such a shame , guess i'll go back to bt