very slow fiber speeds
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very slow fiber speeds
25-09-2016 10:58 PM
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Re: very slow fiber speeds
26-09-2016 9:10 AM
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You will need to log a fault, posting to this forum isn't going to guarantee a response from Plusnet staff. And even then they may just ask you to log a fault.
First thing is to check for a phone fault (if Plusnet provide the phone start here https://www.plus.net/help/phone/phone-line-troubleshooting/ ) If you do have a phone voice fault, report it as such and do not mention any broadband issues. And then when that is fixed, see if the broadband is better.
Then if still not solved (or no phone fault is in evidence) start with the FTTC guides at https://community.plus.net/t5/Fibre-Broadband/Fibre-Fault-Guides/m-p/1156188#U1156188
There are links within both guides to log a fault.
Re: very slow fiber speeds
26-09-2016 2:08 PM
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Hi there,
Sorry you're seeing lower than expected speeds, are you connecting via a wired or wireless connection?
Re: very slow fiber speeds
26-09-2016 11:31 PM
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Re: very slow fiber speeds
26-09-2016 11:39 PM
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