very slow fiber speeds
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- Re: very slow fiber speeds
05-09-2016 6:43 AM
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over the last few weeks ive noticed my download speed is very slow only 4Mb ish on download. Up load is always 1.9Mb
The problems are in the late afternoon / evenings. At the other times its 39Mb. Ive dis-connected / re-connected etc...
This is not the first time ive had this sort of problem. Tech support have helped before by resetting !!! at there end
but this problem just keeps reoccurring .
Any ideas !!!!!!!!
Fixed! Go to the fix.
Re: very slow fiber speeds
05-09-2016 8:31 AM
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Sounds to me as though this is a congestion problem especially as it occurs in the late afternoon/ evening only.
Your best bet is to raise a speed fault at: faults.plus.net
James
Re: very slow fiber speeds
05-09-2016 9:25 AM
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I have had the exact same problem over the last few days in the evenings.
I just "re-booted" and it has resolved itself.
This is the first time have experienced slow-downs with Plusnet.
Re: very slow fiber speeds
05-09-2016 10:41 AM
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Re: very slow fiber speeds
05-09-2016 4:56 PM
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Hi Adam, will do
Re: very slow fiber speeds
05-09-2016 5:28 PM
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Thanks a lot, checks aren't showing me any obvious issues at all.
Assuming you usually connect over WiFi (correct me if I'm wrong!) can you try connecting over ethernet at the time you usually notice the issue to see if the same thing happens?
Re: very slow fiber speeds
05-09-2016 9:42 PM
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I'm having exactly same issue.
I recently moved to plusnet from BT, so apparently my line is still 'settling down'...
but I noticed this pattern-connection is OK during the day (between 20 and 35 Mbps) but extremely slow during evenings.
No, it's not a wifi issues-same poor speeds on cable connection, plus never had similar issues with BT (same hub, same PC).
BT wholesale test showing now an extraordinary speed of 1.75Mbps ( on 38 fibre).... Great...
06-09-2016 7:28 PM
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Hi, just to update you. Last night I spoke to tech support cos my speed was so slow. And I disconnected & connected twice. And hey presto my download speeds are back to around 38Mb. All been ok for about 24hrs now. Did plusnet sort it or the disconnect/ reconnections?????
Re: very slow fiber speeds
07-09-2016 10:01 PM
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Bad news my problem is back. It's been ok for 48hrs. Done a disconnect & reconnect but just the same. I've messaged tech support so hopefully someone will follow this problem up.
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