very slow connection in recent days

[#1]

Hi,

something is going on with my connection and I wondered whether someone from plusnet could have a look?  Please let me know what other info is needed here, but this is from my BT wholesale test.

Summary of Performance Test

Timestamp

Monday 29 June 2020 | 20:3:15

Ping

23 Ms

Download

21.95 Mbps

Upload

0.25 Mbps

[#2]

Hello @ogower,

I'm sorry you're having some trouble with your speeds, Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net

Thanks. 

[#3]

Hi, fault was raised but I have had no response - please could someone have a look and update in the fault? 203408794 refers. I have noted on the log that my wife and I are key workers partly working from home, though we do have Internet and are not vulnerable so I recognise there may be some delay, the speed makes video and voip calls freeze or drop out.

[#4]

Hi there @ogower Together with our network partners at Openreach we are prioritising customers who don’t have a phone line or broadband connection, meaning there might be a delay in Speed Faults being fixed. In the meantime, please raise your speed fault online at faults.plus.net.

[#5]

Hi, fault raised and reference no. in my post

[#6 · Accepted solution]

Hi, as per above, this was raised about a week ago and I haven't had a response yet. Please could someone look at the ticket I have already raised?